Order Entry Clerk

Job description

JOB DESCRIPTION:You will be the first point of contact for our customers, supporting them via phone and email. Your goal is to deliver timely and effective solutions while ensuring a positive customer experience in line with our service standards. What you will doHandle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate Build and maintain a solid understanding of the company’s products and services Identify customer needs and clearly communicate relevant information to internal service and technical departments Accurately record customer interactions using internal systems and data entry tools What you bringTechnical Diploma or equivalent qualification (approximately 12 years of education) At least 2 years of experience in a customer service or contact center environment Confidence in handling customer interactions by phone and email Ability to navigate computerized systems and learn new applications quickly Strong communication skills, problem‑solving mindset, and customer‑focused attitude Why join usBe part of a collaborative and supportive team Develop your skills in customer service and communication Work in an environment that values quality, reliability, and continuous improvement The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted. JOB FAMILY:Customer Service DIVISION:ANI International Nutrition LOCATION:Italy > Rome : Via Giorgio Ribotta 9 ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:No MEDICAL SURVEILLANCE:Not Applicable SIGNIFICANT WORK ACTIVITIES:Not Applicable