Estagiário de Engenharia de Campo - Cuiabá/MT

Job description

Job Description SummaryEstagiário de engenharia para acompanhar e auxiliar os serviços externos junto aos Engenheiros de Campo de Cuiabá/MT, atuando em instalações e manutenções corretivas e preventivas de equipamentos de diagnóstico por imagem. Job DescriptionRoles and Responsibilities: Role Summary/Purpose Responsible for onsite technical support installation and preventive / corrective maintenance in customers' medical equipment. Drives customer satisfaction through service excellence. Essential Responsibilities Technical support - installation and preventive / corrective maintenance in customers' medical equipment, maintaining all models of specific equipment of one or more modalities in the assigned area; Evaluate customer medical equipment issues and implement appropriate repairs; Verify and approve the operational quality of the equipment and / or system; Document all repair actions and submit reports/summaries according to schedule; Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation; Maintain communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction; Work as a member of local team to provide efficient service delivery to all accounts within the assigned area; Develop strong customer relationships and serve as an interface between the customer and all GE Healthcare organizations, creating ""a One GEHC"" for the customer; Comply with the integrity and compliance guidelines as well as promote a safe working environment and ensure compliance with applicable EHS policies and procedures. Quality Specific Goals: Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Complete all planned Quality and Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner. Ensure all test equipment is tracked and 100% calibrated on time. Qualifications/Requirements Technical degree in Electrical, Electronics, Mechatronics or correlated area by an accredited Educational Institution; Experience with maintenance and installation of medical equipment; Experience in customer relationship management and customer service; Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner; Knowledge of the office package (Excel, Word, Power Point, Internet); Valid National Driver's License; Availability to travel ~ 30% of the time; Planning and effective organization of work; High standards and quality of work. Desired Characteristics Initiative, concentration and excellent communication skills, listening and establishing interpersonal relationships; Strong time management and organizational skills; Self-motivated Experience developing and maintaining good customer relations. Change agent and process oriented. Exhibit the mentality that customers determine our success. Operate with efficiency and sense of urgency Willingness to learn and adapt to changing environments. Ability to deliver results in an uncertain environment, ability to multitask and prioritize Roles and Responsibilities: Role Summary/Purpose Responsavel pelo suporte/atendimento tecnico em instalacoes e manutencoes preventivas/corretivas em equipamentos medico-hospitalares, atraves da adequada interpretacao dos dados e uso do conhecimento tecnico/instrucoes tecnicas. Essential Responsibilities Suporte/atendimento tecnico dentro do cliente, em instalacoes e manutencoes preventivas e corretivas em equipamentos medico-hospitalares, mantendo todos os modelos de equipamentos especificos de uma ou mais modalidades na area atribuida; Eletronica/Mecanica: Solucao em nivel de sistemas de problemas e multiplos sintomas. Satisfacao do cliente: Interface diaria com medicos e tecnicos sobre questoes do estado do equipamento. Atuar para assegurar a satisfação de clients primarios. Prestar assistencia em visitas de Vendas das Contas; ajudar a treinar outras pessoas quando necessario; Ao identificar oportunidades de Vendas, comunicar-se com a equipe de contas. Crescimento da empresa: Prestar assistencia ao crescimento e direcionamento da empresa em sua area geografica. Administracao: Concluir responsavelmente todas as tarefas administrativas em tempo. Assegurar a conclusão em tempo habil da documentacao de inspecao de FMIs e PMS para as contas atribuidas. Compartilhar as melhores praticas. Garantir a satisfacao do cliente quanto as solucoes de manutencao, de acordo com as metricas de atendimento, prazo, performance e qualidade definidas pela area. Manter sistemas e programas efetivos de qualidade, segundo a Declaracao de Politica de Qualidade de Servico Seguir as diretrizes e cumprir os procedimentos internos dos clientes, conforme local de atuacao designado, participando de eventuais treinamentos para a execucao das atividades; Responder pela correta utilizacao, conservacao, manutencao e otimizacao dos ativos da companhia, Cumprir as diretrizes de integridade e Compliance, bem como as normas e procedimentos de EHS da companhia. Qualifications/Requirements Diploma ou certificado de habilitacao tecnica de nivel medio em Eletrotecnica, Eletromecanica, Mecanica, Eletronica ou Mecatronica, Informatica ou Telecomunicacoes expedido por instituicao de ensino reconhecida pelo Ministerio da Educacao, Secretarias ou Conselhos Estaduais de Educacao; Experiencia com manutencao e instalacao de equipamentos medico-hospitalares; Conhecimento do pacote office (Excel, Word, Power Point, Internet); Carteira Nacional de Habilitação, categoria B valida; Ingles basico/Intermediario ou Ingles tecnico (leitura de manuais e treinamentos); Disponibilidade para viagens em media 30% do tempo. Elevados padroes e qualidade de trabalho; Additional InformationRelocation Assistance Provided: No