Sr. Quality Evaluator

Job description

Job Title: Sr. Quality Evaluator Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Skills required:Cognitive & analytical – Strong logical reasoning, ability to break problems step by step, pattern recognitionRCA understanding – exposure to “5 why” technique, fishbone, six sigma concepts etc.Policy interpretation - ability to understand guidelines & handle edge cases, consistency in judgementCommunication – Clear, structured explanation of decisions, ability to simplify the explanation of all the reasoning, attention to detailYEARS OF EXPERIENCE:- 1 year of relevant experience/ 2+ yrs of overall experience Key responsibilities:Audit decisions made by both human reviewers and ML systemsIdentify incorrect decisions and explain the root cause clearlyDistinguish between:Policy gapsTraining gapsTool/system issuesCreate structured RCA reports with clear reasoningIdentify recurring trends and patterns in errorsSupport calibrations and align with Client-defined ground truthProvide simple, actionable recommendations to improve qualityEnsure high accuracy and consistency across reviewsEducation: GraduationDisclaimer:-'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Location: India Hyderabad, Telangana Language Requirements: Time Type: Full time