Junior IT Support Engineer

Job description

About the role The Junior End User Computing (EUC) Engineer is responsible for providing technical support and maintenance for end-user computing environments. You will support hardware and software for end users, managing device lifecycle processes, and contributing to the continuous improvement of our IT services. This role is ideal for someone at the start of their IT career, a recent graduate, or anyone looking to transition into end-user computing support. If you're enthusiastic about technology and eager to learn, we'd love to hear from you—regardless of your previous experience. Comprehensive training and mentorship will be provided. Responsibilities Providing end-user hardware and software support, both remotely and on-site. Assisting with desktop and laptop imaging and software deployment. Troubleshooting and diagnose hardware issues (break/fix support). Supporting onboarding by provisioning and installing EUC hardware and services. Supporting offboarding by deprovisioning EUC services and application access. Helping manage IT Asset Management (ITAM) for end-user devices, including print management. Assisting with mobile device management (Apple, Android, and other supported devices). Managing the EUC support queue, prioritising incidents and adhering to Service Level Agreements (SLAs). Performing routine maintenance and housekeeping tasks to keep systems running efficiently. Looking for opportunities to improve EUC procedures and mechanisms. Working closely with colleagues to share knowledge and best practices. About you We're looking for someone who is enthusiastic about technology and eager to learn. Essential A strong customer service focus and a desire to help others. Willingness to learn and develop new skills. Good communication and teamwork skills. Some experience with Windows, Mac, or mobile devices (personal or professional), or a strong interest in developing these skills. Ability to follow instructions and ask for help when needed. Organised and able to manage tasks with support from the team. Desirable (but not essential) Exposure to Office 365, Azure, or device management tools. Any experience with hardware troubleshooting or networking. Familiarity with IT Asset Management or print management. Experience with InTune, or JAMF. About Inizio At Inizio, we're a global team motivated by a shared purpose: to reimagine health. Formed in 2022, we unite decades of experience and expertise with data, technology, and AI to create tailored solutions that drive Intelligent Commercialization™ at every stage of the journey - from discovery to post-launch. Our global network of over 10,000 experts operates across 50 countries, supporting clients with strategic insight, medical excellence, creative engagement, and real-world delivery. We work with the world's leading health and life sciences businesses to solve complex challenges and accomplish meaningful outcomes for our clients and patients. What sets Inizio apart is our people - and we believe everyone should excel. Here, you're encouraged to reimagine your possibilities: to grow, to be curious and to make change happen. We value your individuality, support your development, and celebrate your ambition. If you're ready to push boundaries and accelerate your career, Inizio is the best place to be. Our Pledge At Inizio, we value inclusivity, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclu