Director, Field Operations and Key Accounts – Medicine Shoppe Canada

Job description

Achiever Entrepreneurial Goal-Oriented Persuasive Relationship Expertise Skilled Presenter <meta data-json="{"ModuleType":13,"ApplyButtonText":"Apply","JobDetailsAlign":0,"JobDetailsDate":0,"JobDetailsJobTypeId":1,"JobDetailsSelectedDate":"2026-10-09T16:31:05.759Z","JobDetailsJobDateFormat":0,"JobDetailsJobLabelId":"Job ID","JobDetailsJobDatePosting":"Date posted","JobDetailsDescriptionFormat":0,"ShowApplyLater":false,"ShowApplyMobile":true,"ShowApplyLaterMobile":false,"ShowApplyLaterWeb":false,"ApplyLaterText":"Apply Later","ApplyLaterAlign":0,"ApplyLaterSubject":"[[JOB_TITLE]] at [[COMPANY_NAME]]","PublishedCandidateCardPageId":null,"ReferrerPageId":null,"ReferrerPageButtonText":"","ShowSavedJobsIcon":false,"IconLabel":"Save for Later","OverrideCandidateCard":false,"ModulePageType":2,"ModulePageName":"AJD - Design 1","DisplayJobDateFormat":"MM/dd/yyyy","JobDetailsSelectedId":"JR0146223","ApplyUrl":"https://mckesson.wd3.myworkdayjobs.com/External_Careers/job/CAN-ON-Mississauga/Director--Field-Operations-and-Key-Accounts---Medicine-Shoppe-Canada_JR0146223/apply","JobDescription":"\u003Cp style=\u0022text-align:left\u0022\u003EMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve \u2013 we care.\u003C/p\u003E\u003Cp style=\u0022text-align:inherit\u0022\u003E\u003C/p\u003E\u003Cp style=\u0022text-align:left\u0022\u003EWhat you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow\u2019s health today, we want to hear from you.\u003C/p\u003E\u003Cp style=\u0022text-align:inherit\u0022\u003E\u003C/p\u003E\u003Cp style=\u0022text-align:inherit\u0022\u003E\u003C/p\u003E\u003Cp\u003E\u003Cb\u003EJob Summary:\u003C/b\u003E\u003C/p\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003EThe Director, Field Operations and Key Accounts is accountable for \u003Cb\u003Enational field execution and operational performance\u003C/b\u003E across the Medicine Shoppe Canada network. The role exists to ensure that strategy translates into \u003Cb\u003Econsistent, effective execution at the pharmacy level\u003C/b\u003E, and that franchisees experience a disciplined, practical, and value\u2011adding field operating model.\u003C/p\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003EThis is \u003Cb\u003Enot a traditional franchise account management role\u003C/b\u003E. The focus is on \u003Cb\u003Ehow the system operates in practice - \u003C/b\u003Edriving execution discipline, resolving operational friction, strengthening ways of working, and ensuring alignment between head office, field teams, franchisees, and priority partners.\u003C/p\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003EThe Director leads the Field Operations team and \u003Cb\u003Eowns the operating rhythm\u003C/b\u003E between internal functions, the field, and key accounts to deliver sustainable pharmacy performance.\u003C/p\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003E\u003Cb\u003ESpecific Responsibilities:\u003C/b\u003E\u003C/p\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003E\u003Ci\u003E\u003Cb\u003E\u00A0Field Operations Leadership:\u003C/b\u003E\u003C/i\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cp\u003EOwn and continuously evolve the national field execution model, ensuring clear standards, priorities, and ways of working across the network.\u003C/p\u003E\u003C/li\u003E\u003Cli\u003E\u003Cp\u003ETranslate enterprise strategy into \u003Cb\u003Eclear, executable field objectives, tools, and routines.\u003C/b\u003E\u003C/p\u003E\u003C/li\u003E\u003Cli\u003E\u003Cp\u003EEnsure franchisees experience a \u003Cb\u003Ecoordinated, consistent, and practical\u003C/b\u003E field presence.\u003C/p\u003E\u003C/li\u003E\u003Cli\u003E\u003Cp\u003EIdentify systemic operational issues and lead cross\u2011functional resolution with internal partners.\u003C/p\u003E\u003C/li\u003E\u003Cli\u003E\u003Cp\u003EDrive adoption of core operating standards, workflows, and programs that materially improve pharmacy\u2011level performance.\u003C/p\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003E\u003Ci\u003E\u003Cb\u003EKey Account \u0026 Partner Integration: \u003C/b\u003E\u003C/i\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cp\u003EServe as the senior operational lead for \u003Cb\u003Estrategic franchisees and key accounts\u003C/b\u003E, providing focused alignment, support, and escalation management.\u003C/p\u003E\u003C/li\u003E\u003Cli\u003E\u003Cp\u003EBuild strong working relationships with priority internal and external partners to ensure operational alignment and execution.\u003C/p\u003E\u003C/li\u003E\u003Cli\u003E\u003Cp\u003EAct as an integration point between key accounts, the field team, and internal stakeholders.\u003C/p\u003E\u003C/li\u003E\u003Cli\u003E\u003Cp\u003EEnsure commitments made to key accounts are \u003Cb\u003Eclear, realistic, and operationally executable\u003C/b\u003E.\u003C/p\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003E\u003Ci\u003E\u003Cb\u003EPerformance \u0026 Execution Management: \u003C/b\u003E\u003C/i\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cp\u003EEstablish clear field performance expectations, KPIs, and success measures tied to operational outcomes.\u003C/p\u003E\u003C/li\u003E\u003Cli\u003E\u003Cp\u003EMonitor execution quality and results, intervening where gaps in performance, consistency, or engagement exist.\u003C/p\u003E\u003C/li\u003E\u003Cli\u003E\u003Cp\u003EUse data, field insights, and franchisee feedback to continuously refine operating approaches.\u003C/p\u003E\u003C/li\u003E\u003Cli\u003E\u003Cp\u003EMaintain focus on activities that drive measurable impact at the pharmacy level.\u003C/p\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003E\u003Ci\u003E\u003Cb\u003ETeam Leadership \u0026 Development: \u003C/b\u003E\u003C/i\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cp\u003E\u003Cb\u003ELead, coach, and develop\u003C/b\u003E the Field Operations team, building strong capability in execution, influence, and problem\u2011solving.\u003C/p\u003E\u003C/li\u003E\u003Cli\u003E\u003Cp\u003ESet clear expectations for accountability, decision\u2011making, and independence.\u003C/p\u003E\u003C/li\u003E\u003Cli\u003E\u003Cp\u003EFoster a culture of ownership, collaboration, and continuous improvement.\u003C/p\u003E\u003C/li\u003E\u003Cli\u003E\u003Cp\u003EEnsure consistent messaging, behaviours, and standards across the field organization.\u003C/p\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003E\u003Ci\u003E\u003Cb\u003ECross-Functional Alignment: \u003C/b\u003E\u003C/i\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cp\u003EPartner closely with internal teams (Operations, IT, Marketing, Finance, Business Development, Real Estate, etc.) to ensure initiatives are \u003Cb\u003Efield\u003C/b\u003E\u003Cb\u003E\u2011\u003C/b\u003E\u003Cb\u003Eready and executable.\u003C/b\u003E\u003C/p\u003E\u003C/li\u003E\u003Cli\u003E\u003Cp\u003EProvide practical field input into initiative planning, prioritization, and sequencing.\u003C/p\u003E\u003C/li\u003E\u003Cli\u003E\u003Cp\u003EAct as the voice of field operations in enterprise discussions - balancing strategy with execution reality.\u003C/p\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003E\u003Ci\u003E\u003Cb\u003EScope \u0026 Relationships:\u003C/b\u003E\u003C/i\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cp\u003EDirect leadership of the Field Operations team (e.g., Franchise Account Executives/Field Leaders).\u003C/p\u003E\u003C/li\u003E\u003Cli\u003E\u003Cp\