Analyst, GBS Operations & Governance

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Project/Program Management Group Job Sub Function: Project/Program Management Job Category: Professional All Job Posting Locations: New Brunswick, New Jersey, United States of America, Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America Job Description: DePuy Synthes is recruiting for an Analyst, GBS Leadership Operations & Governance, located in the US. The Analyst, GBS Leadership Operations & Governance supports the operating cadence, governance routines, service management materials, performance visibility, and strategic execution activities needed to enable a consistent and scalable Global Business Services (GBS) organization. This individual contributor role partners closely with GBS leaders, functional teams, delivery teams, and cross-functional stakeholders to coordinate priorities, prepare leadership materials, track initiatives, maintain governance processes, and help translate organizational priorities into clear plans and practical follow-through. This role is execution-focused and ideal for someone who is highly organized, comfortable working across a global matrixed environment, and able to bring clarity, discipline, and momentum to fast-moving priorities while supporting leadership teams with strong coordination, reporting, and operational excellence. Key Responsibilities Leadership Operations & Strategic Execution· Support the execution of GBS strategic priorities by coordinating activities, tracking milestones, and monitoring progress against key objectives. · Maintain executive action trackers, business priorities, and organizational commitments to support timely follow-through. · Assist with annual operating plans, business reviews, planning cycles, and leadership routines by coordinating inputs, preparing materials, and tracking outcomes. · Identify risks, dependencies, gaps, and open items that may impact execution and elevate issues appropriately. · Coordinate cross-functional initiatives by organizing inputs, documenting decisions, tracking deliverables, and supporting stakeholder alignment. Governance & Executive Support· Support governance routines, leadership team meetings, operational reviews, service review meetings, and quarterly business reviews. · Prepare agendas, pre-reads, executive presentations, briefing materials, meeting summaries, decision logs, and action registers. · Maintain governance documentation, meeting outputs, decisions, risks, and open items to support accountability and consistent execution. · Coordinate follow-up activities with leaders and stakeholders to ensure agreed actions are documented and advanced to completion. · Help establish and maintain consistent operating rhythms that improve leadership team effectiveness and decision-making. Performance Reporting & Business Insights· Support the preparation and maintenance of GBS scorecards, dashboards, KPIs, and recurring performance reports. · Consolidate data and inputs across teams to provide visibility into service quality, operational performance, customer experience, risks, trends, and opportunities. · Partner with Reporting & Insights teams to improve data quality, automate recurring reporting where possible, and streamline reporting processes. · Prepare concise executive-ready updates, talking points, and summaries that support monthly and quarterly business reviews. · Use data and structured analysis to help inform leadership discussions and identify areas requiring attention. Service Management & Operational Excellence· Maintain and update the GBS Service Catalog, including service definitions, ownership information, service levels, and customer-facing documentation. · Coordinate inputs from functional leaders and delivery teams to keep service management content accurate, current, and easy to use. · Support standardized service management frameworks, operating procedures, governance artifacts, and business process resources. · Coordinate the intake, tracking, and reporting of continuous improvement opportunities across the GBS portfolio. · Maintain improvement trackers, action logs, benefit documentation, status updates, and follow-up materials to support transparency and accountability. · Identify process pain points, documentation gaps, standardization opportunities, and ways to simplify work across functions and regions. Cross-Center Alignment & Operational Discipline· Support alignment across delivery centers by documenting common practices, tracking standardization opportunities, and helping teams reduce process variation. · Coordinate working sessions, collect inputs, organize materials, and capture decisions that enable common governance, metrics, and operating models. · Assist with implementation planning, adoption tracking, and communication of service management and operational excellence practices. · Help strengthen consistency and discipline in how service delivery priorities are documented, reviewed, and advanced. Stakeholder Coordination & Communication· Partner with functional leaders, site leaders, process owners, Finance, HR, IT, and business stakeholders to gather inputs and support organizational priorities. · Create clear, concise materials for leadership discussions, including agendas, status updates, pre-reads, action summaries, and decision logs. · Track commitments and follow-ups with stakeholders to help ensure priorities move from discussion to execution. · Communicate progress, dependencies, risks, and outcomes in a structured and professional manner. · Build effective working relationships across the organization to facilitate collaboration, alignment, and execution. Qualifications Education· Bachelor's Degree in Business, Operations, Supply Chain, Finance, Information Systems, Human Resources, Engineering, or related field. · Lean Six Sigma, project management, service management, process improvement, or operational excellence coursework/certification preferred. Experience· 3-5 years of experience in Shared Services, Global Business Services, Operations, Process Improvement, Service Management, HR Operations, Business Management, project coordination, strategy execution, or related functions. · Experience supporting governance processes, operational reporting, scorecards, KPIs, dashboards, or recurring business review materials. · Experience coordinating cross-functional workstreams, tracking actions, preparing meeting materials, and following up on deliverables. · Experience preparing executive-ready presentations, updates, summaries, and leadership communications. · Comfort working in a global, matrixed environment with multiple stakeholders, competing priorities, and evolving timelines. ·