Technical Service Specialist

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Automation Engineering Manager __ Your role and responsibilities In this role, you will have the opportunity to act as a plant optimization Technical Service Specialist especially focused on APC (Advanced Process Control) for UAE/Kuwait/Pakistan. You will ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Each day, you will execute technical support, act as a specialist, and solve problems in your own area of expertise. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth. The work model for the role is: {onsite} This role is contributing to the Automation Energy Industries division in Abu Dhabi, UAE. Main stakeholders are customers, contractors, suppliers, project managers, and engineering colleagues within ABB. You will be mainly accountable for:Contributing directly to Optimization and APC projects and opportunities from initial site surveys and benefit assessments through modelling, commissioning and value realization. Executing service projects at customer sites and close coordination with Product team across projects in the UAE, Kuwait and Pakistan cluster. Identifying tangible benefits that Optimization solutions provide to customers in the Gulf and Pakistan markets, balancing technical requirements with customer value, delivery quality and local business priorities. Providing technical support and solving problems in own expertise area via remote or on-site service in any Service category. Determining effective Service applications, equipment, and methods to develop, market, or manufacture new Service offerings to respond to customer requirements cost-effectively. Our team dynamics You will join a {high performing} team, where you will be able to thrive. Qualifications for the roleExperience in successful implementation and execution of advanced process control and energy & process optimization projects in Energy and Process Industries Ability to translate advanced process control, process and energy optimization as well as service concepts and external requirements into clear value propositions and technical requirements for customers Experience on Plant Optimization solutions which leverage products such as APC and specialized performance optimization software to improve processes, reduce energy consumption and lower emissions Possess an enhanced knowledge of plant optimization solutions You are passionate about customer collaboration and have good communication skills Degree in Chemical Engineering or equivalent with demonstrated expertise across the Oil & Gas and Power & Water industries You are at ease communicating in English with internal teams, customers, and external stakeholders What's in it for you? We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates an impact you can see and feel, every day. Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World. #ABBCareers #RunwithABB #Runwhatrunstheworld More about us ABB’s Energy Industries division is enabling safe, smart, and sustainable projects and operations for businesses across the oil, gas, chemicals, power generation, life sciences and water sectors. Driving integrated solutions that automate, digitalize, and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector. Our technologies and solutions are designed to create value, improving operational efficiency and productivity, enhancing safety and minimizing risk. We support the development of new and renewable energy models - enabling energy efficient and low carbon operations across traditional industries. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.