Supply Chain Quality Intern

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The PositionThe Opportunity Do you want to improve your skills in a well-established group? Do you want to use your knowledge in the field of supply chain and quality to benefit health? It's perfect ! We are looking for a Supply Chain Quality Intern for a period of 6 months. Integrated into the Supply Chain & Quality department you will report to the Quality Manager. Main Responsibilities - Manage and investigate temperature claims across transport and storage operations. - Prepare, program, and condition temperature loggers for heat-sensitive and cold chain products. - Log, process, and perform thorough follow-ups on claims in the CRM system, ensuring timely closure and resolution. - Collaborate closely with internal teams (Logistics, Quality Assurance, Customer Service) and external partners (Carriers, Distributors) to analyze root causes. - Monitor non-conformity indicators and maintain up-to-date tracking dashboards for supply chain quality reporting. - Contribute on a daily basis to operational excellence, customer satisfaction, and the continuous improvement of cold chain compliance. - Support the development, evaluation, and revision of standard operating procedures (SOPs) and operational workflows. - Track and update supply chain quality performance on a regular basis, and ensure all quality reporting remains accurate and up-to-date. Who you are? - You are currently training as part of a Master's degree (or equivalent Engineering/Business program) with a specialization in Supply Chain, Quality Management, or Logistics. - You have sensitivity and an appetite for topics related to quality assurance, cold chain logistics, and customer claim management in an industrial/healthcare environment. - Ideally, you have completed a first internship or work-study program in a Supply Chain, Quality, or Logistics department, which has reinforced your career path. - You are comfortable using IT tools (Excel, CRM software, databases) and analyzing data. - Your rigor, curiosity, interpersonal skills, and proactivity are essential to the success of this position. - Fluency in French and a professional working proficiency in written and spoken English are required. Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.