Technical Projects Systems Engineer

Job description

GSE Demo Team- Demo Developer Meet the Team dCloud empowers customers, partners, and Cisco employees to experience Cisco solutions firsthand on our cloud platform, through Customer Proof of Concept (CPoC) labs, training events, and test drives. By providing compelling demonstrations of how Cisco products enhance productivity, we help sales teams expand opportunities and accelerate the sales cycle. We offer a comprehensive, integrated sales-enablement portfolio, including: Instant & Guided Demos: On-demand videos and interactive experiences with trusted content for learning about our technology. Scheduled Labs & Workshops: Deep-dive engagements for hands-on experience with our technology. Expert-Led Engagements: Validation of solutions and proof-of-concepts directly within customer environments. Your Impact As a Demo Developer, you will be instrumental in showcasing Cisco's cutting-edge Security technologies. You will design, build, and maintain high-quality demonstrations and lab content accessible via dCloud. This is a hands-on role demanding a blend of technical expertise, automation prowess, and strong communication skills to deliver engaging and effective product experiences that drive sales and customer understanding. Winning in the modern sales landscape requires more than a pitch; it demands differentiated, real-time demonstrations that validate our end-to-end approach and demonstrate effectiveness in real-world scenarios. You will build demos that help show how Cisco’s technology solves real customer problems. Demo Engineering & Development (60%)Build and maintain expert-level knowledge of Cisco’s security product portfolio, including a deep understanding of core security principles, real-world security use cases, and how these solutions are applied to protect modern enterprise, cloud, and hybrid environments. Collaborate with internal stakeholders to gather requirements, then design and develop robust demo topologies and use cases. Develop compelling demo content leveraging proprietary tools, virtual machines, appliances, simulators, and physical hardware. Optimize demo performance, efficiency, and stability using VMware vCenter, ensuring production-ready content. Partner with NetOps teams for the installation and maintenance of Cisco hardware within demo environments. Perform ongoing maintenance and administration of Cisco Security product environments. Drive automation initiatives using Python, Terraform, PowerShell, and REST APIs to streamline demo creation and deployment. Collaborate with engineering and business teams to create, test, and troubleshoot engaging demo/lab/story guides, enhancing field sales effectiveness and utilization. Platform Design & Documentation (20%)Ensure all produced demo content is accompanied by intuitive and accurate technical guide for the end-user to understand the value that Cisco delivers in the solution being demonstrated. Design and document all phases of projects, utilizing standard tools (e.g., Visio, PowerPoint, Jira) to produce clear, comprehensive user guides and project plans. Technical Support & Issue Resolution (10%)Provide expert technical support to L1/L2 engineers and Program Managers, ensuring demo functionality and availability. Diagnose, replicate, and resolve technical issues, including remote troubleshooting and implementing fixes. Proactively recommend preventative measures to on-site support staff to minimize future demonstration disruptions. Effectively track and manage escalations to resolution. Project Management & Collaboration (5%)Identify, prioritize, and manage all project-related tasks, effectively communicating goals, objectives, and progress across all levels of the organization. Training & Customer Engagement (5%)Lead technical training labs and presentations for internal and external customers, effectively communicating the business value and technical capabilities of Security technologies. Educate users and guide customers through the evolution from "Learn," "Experience," and "Validate" to "Decide" on Cisco solutions. Minimum Qualifications 3+ years of relevant professional experience in a technical role. Demonstrated deep, hands-on technical expertise across multiple Cisco technologies, such as Cisco Security, Networking, Data Center or Service Provider products. AI/ML and Splunk are also highly desirable. Proven examples of self-sufficient working abilities and project delivery. Excellent communication skills, with proven ability to produce clear written guides and deliver compelling demonstrations to technical audiences. Examples of customer facing content creation and large group public speaking occasions. You should feel comfortable addressing a technical audience and presenting in person and on video. Preferred Qualifications: Certifications: Cisco Certifications (CCNA, CCNP, or CCIE), VMware, or Red Hat. Professional Attributes: Independent Learner: Proactive ability to learn new technologies, think creatively, solve complex problems, and make autonomous decisions. Self-Management: Efficient time management and ability to thrive in a global, fast-paced environment across different time zones. Analytical & Communication Skills: Strong analytical capabilities combined with excellent verbal and written communication for effective problem-solving and collaboration. Planning & Organization: Proven ability to anticipate issues, manage complexity, handle multiple tasks concurrently, and respond swiftly to evolving priorities. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.