Manager Quality Site

Job description

Working at Freudenberg: We will wow your world! Responsibilities: Lead the Site Quality Team: Drive the development of the Site Quality Team, fostering expertise and leadership to ensure quality excellence. Develop and improve Systems and Processes: Improve and maintain the Quality Management System and processes, ensuring alignment with global standards and customer needs Manage Quality Key Performance Indicators: Outline, monitor, and improve Quality Key Performance Indicators, ensuring on-track performance and developing action plans for enhancement Define Improvement Actions: Collaborate with site quality team to identify and enhance Quality performance, supporting corporate projects focused on Quality improvement efforts Resolve Customer Claims: Implement and maintain the Claim Management Process, leading root-cause analyses and corrective actions to resolve customer complaints effectively Analyze Customer Contracts: Collaborate with the Sales team on the analysis of customer contracts and negotiate customer letters, while focusing on risk reduction Champion Audits: Facilitate internal, external, and customer audits, ensuring adherence to standards and driving improvement through action plans and cross-site audits Lead and develop People: Lead by example in aligning with the Freudenberg Guiding Principles and develop employees in line with Talent Management processes, cultivating a high-performing​​ and competent Quality organization Qualifications: Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience Specified Years of Industry-relevant experience Specified Years of Relevant Leadership experience Relevant certifications, system experience, and training Professional-Level English language skills preferred Communication & Collaboration: Communicates clearly and concisely, while serving as a sparring partner to internal/external stakeholders. Fosters teamwork between employees and across the organization. Value for Customers: Drives a customer-oriented business strategy and provides indispensable support to deliver successful outcomes. Innovation: Envisions the impact of potential future trends and proactively drives necessary changes. Encourages creativity and initiative from employees. Drive & Execution: Inspires and motivates self and others, while taking full accountability for actions and results. Compensation for this position will be determined by the candidate's qualifications, experience, education, and overall alignment with the role's responsibilities.‎ ‎ The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. Freudenberg Sealing Technologies OÜ