Senior Manager, Agile Strategic Learning Partner

Job description

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. The Skills Development Team within the Worldwide Commercialization Learning Centre of Excellence (WWCL CoE) is the driving force behind empowering our Commercialization colleagues across Commercial, Medical, Market Access, Field, and Head Office functions globally with the functional and specialized skills needed to optimize long-term success for the BMS portfolio. Working in an agile, project-based model, the team delivers best-in-class, scalable learning solutions that keep pace with the evolving needs of the business, powered by LEAP (Learning Excellence & Advancement Partner, Enterprise Learning’s Global Capability Centre) and AI-enabled ways of working. What we are looking for: The WWCL CoE is seeking a talented learning professional to join a flexible, pooled team of Senior Managers, Agile Strategic Learning Partners, allocated dynamically to the CoE’s highest-priority work across the full Commercialization learning portfolio: Field Skills (Commercial and Medical), Commercialization AI Strategy & Analytics (CASA), Home Office 3M (Medical, Marketing, Market Access) Skills, Platforms & AI Adoption, and First Line Manager (FLM)/Leadership Development. Rather than owning a single fixed functional remit, the Senior Manager, Agile Strategic Learning Partner is assigned to projects, in collaboration with the functional Associate Directors who own each portfolio area (Field AI Transformation Learning; Platforms Skills Development; CASA & 3M Skills Development; Medical Skills). Assignments flex by business priority, project phase, and individual skill fit, in line with the CoE’s tiered operating model. Who you will work with: This position reports to the Senior Director, WW Commercialization Learning Centre of Excellence. Within individual project assignments, you will also work under the direction of the relevant functional Associate Director owning that portfolio area. You will also partner closely with: Fellow Senior Managers across the pooled Agile Strategic Learning team and the wider WWCL Skills organization Functional Associate Directors (Field AI Transformation Learning; Platforms Skills Development; CASA & 3M Skills Development; Medical Skills), for direction on assigned projects within their portfolio area LEAP as a Learning Partner: an execution interlock for content development, production, and learning logistics on assigned projects US and International Commercialization, Medical, and CASA/3M teams: to evaluate skills-based learning requirements and ensure successful deployment Local market trainers and medical learning teams: to enable efficient localization and implementation of WW learning material Enterprise Learning, IT, MyLearning platform teams, and Customer Relationship Management (CRM) capability leads, where project-relevant LEAP, external vendors and supplier partners, within approved governance parameters HR, Legal, Regulatory, and Compliance matrix partners, as required Primary responsibilities: 1. Agile Project Delivery & Prioritization Work within a dynamic, project-based operating model, accepting project assignments in line with CoE business priorities Deliver against clearly scoped project briefs with defined outcomes, timelines, and quality standards, flexing focus across Commercialization functional areas as assigned Maintain operational awareness of the active demand pipeline; proactively raise risks, flag capacity conflicts, and escalate prioritization issues with structured recommendations Contribute to portfolio-level reporting and governance, ensuring transparency on progress, blockers, and delivery readiness at fortnightly portfolio reviews 2. Learning Needs Assessment & Strategy Collaborate with the relevant Associate Director to contribute to annual and ongoing learning needs assessments across assigned functional areas Utilize qualitative and quantitative research methods to identify functional skills gaps and define learning requirements Consult with US and International Commercialization, Medical, CASA, and 3M stakeholders to agree and prioritize recommendations for new skills-based training solutions Support project intake, ensuring stakeholder/sponsor, audience, business objective, timeline, and enterprise-priority linkage are clearly defined before work is tiered and resourced 3. Global Learning Pathways Design & Deployment Lead and support the design and development of high-impact, skills-based learning solutions incorporating adult learning principles and sustainability plans that reinforce desired skills and behaviors deployed at a global and local level Collaborate with global and local teams to create and implement tailored learning solutions, ensuring rapid and efficient execution across markets Develop and sustain role-appropriate learning pathways for assigned populations across Commercialization learning portfolio, aligned to the WW Skills Framework Maintain a strategy-to-creation ratio in line with CoE guardrails (target 70% strategy / 30% creation) Partner with local market trainers where relevant to enable efficient and cost-effective localization and implementation of WW learning material Leverage AI-enabled tools for content authoring, rapid prototyping, and intelligent automation to accelerate delivery while maintaining quality and compliance standards Develop measurement strategies using the Kirkpatrick Evaluation Model (or equivalent) to assess acquisition of knowledge, skills, and behavior change 4. LEAP Execution Interlock & Governance Serve as LEAP Learning Partner, an execution interlock with LEAP on assigned projects, providing business requirements, SME nominations, design inputs, review cycles, and delivery readiness confirmations in line with LEAP governance standards Translate project priorities into clear, actionable briefs for LEAP and vendor partners Monitor delivery progress and vendor management; proactively identify risks and escalate prioritization conflicts with structured context and recommended options 5. Platform & Technology Integration (where applicable) Champion MyLearning and enterprise platforms within assigned projects, driving adoption, engagement, and a consistently high-quality learner experience Partner with Enterprise Learning, partnering closely with the Digital Learning Solution Partners (DLSPs) and MyLearning platform teams, to ensure learning content meets platform standards and fully leverages available functionality Support the integration of CASA-aligned AI tools, CRM platforms, and adaptive learning technologies within field or Head Office capability programs as required Track and analyze platform adoption metrics and learner data to drive continuous improvement 6. Stakeholder Management & Cross-functional Partnership Build and maintain productive relationships with business stakeholders across Commercial, Medical, Market Access, CASA, IT, and In-Market / BU teams to ensure learning integrates effectively with business objectives Operate effectively within a complex global cross-matrix environment, connecting and collaborating with key m