Scrum Master, AI Studio

Job description

Career CategoryInformation SystemsJob DescriptionJoin our team at AMGEN Capability Center Portugal, consistently recognized among the top companies in the Best Workplaces™ ranking by Great Place to Work® in Portugal. In 2026, we were once again distinguished as one of the top Best Workplaces in the country (category 201–500 employees), reinforcing our commitment to an exceptional employee experience and workplace culture. We are a team of over 500 talented individuals, spanning more than 30 functions and areas of expertise, and representing over 40 nationalities. Together, we bring diverse perspectives and professional backgrounds to help shape the future of healthcare through innovation and technology. This is your opportunity to explore a world of possibilities across areas such as Data & Analytics, Digital, Technology & Innovation, Cybersecurity, R&D Operations, Global Distribution, Finance, Regulatory Affairs, General & Administrative, Human Resources, and many more. Located in the heart of Lisbon, our AMGEN office fosters a culture of innovation, excellence, and purpose. Come thrive with us at AMGEN, supporting our mission To Serve Patients. What we do at AMGEN matters in people’s lives. Scrum Master, AI Studio This Job offers a unique opportunity to join a fun, innovative engineering team within the AI & Data Science (AI&D) - organization. We are the Applied AI team (AI Studio). AI Studio is Amgen’s enterprise engine for turning high-value business challenges into scalable AI products. We partner with key business partners across the company to identify the right opportunities, shape them into actionable use cases, and design, build, and launch AI products responsibly. Our work spans the full lifecycle—from early discovery and rapid prototyping to production deployment, reuse across the enterprise, and measurable business impact. LIVEWHAT YOU WILL DO The Scrum Master, AI Studio position offers a unique opportunity to join a collaborative, innovative team within the AI & Data Science organization. This role will support next-generation AI, automation, process intelligence, digital workflow, and productivity capabilities across the AI Studio portfolio. AI Studio supports the design, build, testing, deployment, DevOps, adoption, operation, and value realization of enterprise AI products and solutions. The portfolio includes full-stack digital solutions, GenAI applications, agentic AI solutions, machine-learning capabilities, intelligent automation, digital workflows, and enterprise data products. As a Scrum Master, you will support Agile delivery teams by facilitating team ceremonies, promoting effective ways of working, helping remove impediments, and improving delivery transparency and predictability. You will partner with Product Managers, Delivery Leads, engineers, architects, designers, data teams, testing teams, DevOps teams, platform owners, and other stakeholders to help teams deliver high-quality outcomes aligned with product priorities and business objectives. This role focuses on delivery execution and team effectiveness after business opportunities have progressed through initial intake, business discovery, and prioritization. The Scrum Master helps ensure that delivery work is appropriately prepared, dependencies and risks are visible, team commitments are realistic, and products progress efficiently through design, build, testing, deployment, adoption, and operational transition. The Scrum Master will help teams apply Agile, Scrum, and SAFe practices consistently, strengthen shared accountability, improve collaboration, and build a culture of continuous improvement. The role will also support cross-team coordination, Program Increment planning, delivery reporting, release readiness, adoption activities, and the realization of expected product value. ROLES AND RESPONSIBILITIESFacilitate Agile ceremonies, including daily stand-ups, sprint planning, backlog refinement, sprint reviews, product demonstrations, and retrospectives. Support Product Managers and delivery teams in maintaining clear, prioritized, refined, and delivery-ready product backlogs. Help ensure that user stories include clear acceptance criteria, identified dependencies, appropriate estimates, and sufficient detail before entering a sprint. Guide teams in understanding and applying Agile, Scrum, SAFe, and product-delivery principles and practices. Track sprint progress, commitments, risks, impediments, dependencies, capacity constraints, and delivery milestones to maintain transparency and alignment. Help remove team impediments and escalate unresolved risks, blockers, and cross-team dependencies to the appropriate stakeholders. Partner with Product Managers, Delivery Leads, and technical teams to support sprint planning, release planning, dependency management, and delivery execution. Promote effective collaboration across product, design, architecture, engineering, data, testing, DevOps, operations, platform, vendor, and business teams. Monitor delivery health using meaningful metrics such as sprint-goal achievement, velocity, predictability, carryover, cycle time, capacity, and defect trends. Help teams identify root causes of delivery challenges and implement practical improvements through retrospectives, action tracking, and follow-through. Foster a culture of continuous improvement, shared accountability, transparency, collaboration, and sustainable delivery. Support the coordination of testing, defect resolution, release readiness, deployment, validation, and operational-transition activities. Help identify and manage dependencies across AI Studio products, platforms, vendors, and Agile delivery teams. Participate in Scrum of Scrums, Program Increment planning, Agile Release Train activities, and other cross-team ceremonies where applicable. Prepare clear delivery updates covering progress, sprint health, risks, dependencies, capacity, key decisions, and upcoming milestones. Support product demonstrations, stakeholder reviews, release communications, business-readiness activities, and post-release follow-up. Support product adoption and value realization by helping teams coordinate training, communications, operational readiness, usage tracking, and post-deployment actions. Promote effective use of Jira, Jira Align, GitLab, Confluence, and other approved product-delivery and collaboration tools. Use approved AI and GenAI technologies to improve meeting preparation, summarize discussions, document decisions and actions, identify delivery trends, and increase the efficiency of Scrum Master activities. Ensure team delivery practices align with applicable Amgen quality, security, privacy, responsible AI, data-governance, validation, and regulatory requirements. WIN WHAT WE EXPECT OF YOU BASIC QUALIFICATIONS AND EXPERIENCE Master’s degree in Computer Science, Information Systems, Engineering, Business Administration, Life Sciences, or a related field, and 1 to 3 years of relevant experience OR Bachelor’s degree/Licenciatura in a related field and 3 to 5 years of relevant experience OR Post-secondary diploma or equivalent qualification and at least 8 years of relevant experience In addition, the successful candidate will have: Relevant professional experience supporting Agile, Scrum, software, digital, data, AI, automation, or technology-delivery teams. Experience facilitating team meetings, coordinating delivery activities, tracking progress, and supporting the resolution of delivery risks and impediments. Strong organizational, facilitation, analytical, problem-solving, and communication skills. Ability to collaborate effectively across global, virtual, multicultural, and cross-functional teams. Ability to manage multiple priorities, maintain accurate delivery information, and consistently follow through on commitments. Professional proficiency in written and spoken English. FUNCTIONAL SKILLSMust-Have Skills Strong understanding