Sr Systems Engineer

Job description

Position Summary undefined Key Responsibilities Technical Expertise In-depth knowledge of Altera EHR solutions and healthcare industry workflows. Expertise in Windows Servers, MS SQL Server, Azure Cloud, networking, and security. Hands-on experience with database management, demonstrating strong troubleshooting and communication skills. Proficiency in Virtualization, Cloud Computing, Server Administration, and related technologies. Deploy SSL certificates and conduct post-patching validations. Troubleshoot issues related to IIS, application pools, and resource utilization (CPU, memory, disk). Develop and execute PowerShell scripts, analyze results, and troubleshoot as needed. Perform requirement gathering and technical assessment of inventory. Propose hardware and software requirements following deployment guidelines. Create detailed runbooks for each environment to ensure operational efficiency. Conduct root cause analysis and assess single points of failure. Consistently meet or exceed organizational utilization targets. Software Support and Development Deliver thorough software support focused on diagnosing and resolving issues. Collaborate with product support and development teams to triage and resolve known application bugs. Customer-Centric Approach Anticipate and address client needs, delivering tailored solutions and high-quality services. Define and manage client expectations through effective questioning and collaboration. Build trust by addressing issues transparently and presenting actionable recommendations. Maintain professionalism and manage client relationships throughout the project lifecycle. Task and Team work Define, prioritize, and execute tasks to meet project deadlines effectively. Collaborate with cross-functional teams within the organization to ensure project success. Communication Skills Articulate technical ideas and solutions clearly to both technical and non-technical audiences. Uphold a customer-first mindset while maintaining professionalism in communication. undefined Qualifications Academic and Professional Requirements: Bachelor’s degree in engineering, Computer Science, or a related field (preferred). Equivalent experience or relevant certifications will also be considered. Experience: 3–5 years of experience in technical support, software upgrades, deployments, or related domains. Proven expertise in SQL and database management. Strong client-facing skills with a track record of managing critical and complex environments. Experience in Healthcare IT, particularly with clinical acute/ancillary products, is advantageous. undefined Travel Requirements Occasional travel to client sites for business needs. Working Arrangements Flexibility to work in shifts, including after-hours and on-call support. Standard office environment with minimal exposure to health or safety risks. undefined