Senior Organizational Change Management Consultant (Contract)

Job description

Job Title: Senior Organizational Change Management Consultant (Contract) Job Description Job Description Summary We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.Senior Organizational Change Management Consultant (Contract) Location: Remote in USA-Contract 4-6 months Senior OCM Consultant As a Senior OCM Consultant, you will help organizations successfully navigate complex technology implementations and business transformation initiatives by focusing on the people side of change. In partnership with OCM leaders, client stakeholders, and cross-functional project teams, you will design and deliver change strategies that build readiness, strengthen engagement, accelerate adoption, and support lasting business outcomes. This role is ideal for a consultant who brings both strategic perspective and hands-on execution—someone who can translate complexity into clear action, influence stakeholders at all levels, and deliver practical solutions that help leaders and employees embrace new systems, processes, and ways of working. ResponsibilitiesSupport the OCM Lead in executing change management strategies for technology implementations and enterprise transformation initiatives. Lead assigned OCM workstreams and deliverables, ensuring alignment with project milestones, release plans, and business objectives. Conduct stakeholder assessments, change impact analyses, and organizational readiness activities to inform change planning. Develop and execute communication plans, training strategies, engagement approaches, and adoption activities that support successful transitions. Partner with business and technical teams to identify change risks, resistance points, and user adoption challenges, and recommend mitigation actions. Facilitate workshops, stakeholder meetings, focus groups, and feedback sessions to gather insights and drive alignment. Create high-quality, executive-ready presentations, status updates, communications, job aids, and training materials. Help establish and support change champion networks, leadership engagement plans, and reinforcement activities. Monitor adoption metrics, readiness indicators, and user feedback to assess effectiveness and refine interventions. Collaborate across functional teams to promote a consistent, positive, and user-centered transformation experience. Contribute to the ongoing improvement of OCM methodologies, tools, templates, and best practices. Provide coaching, guidance, and support to junior team members as needed. Qualifications5–8+ years of Organizational Change Management experience, ideally supporting technology implementations and digital transformation programs. Experience contributing to OCM initiatives for enterprise technology deployments such as ServiceNow, CRM, ITSM, HRIS, ERP, AI, or digital workplace solutions. Strong foundation in stakeholder engagement, communications, training, readiness planning, and user adoption. Demonstrated ability to translate technical and process changes into clear business impacts and user-focused messaging. Strong consulting, facilitation, presentation, and stakeholder management skills. Experience working in matrixed project environments and collaborating with cross-functional business and technical teams. Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities effectively. Comfortable working in fast-paced environments with evolving priorities and ambiguity. Bachelor’s degree required; degree in Business, Communications, Organizational Development, or a related field preferred. Prosci or CCMP certification preferred. Project or program management experience and/or certifications such as PMP, Scrum, or Agile are a plus. This is a Short-Term Role. CNX is looking for Short-Term contractors. The base salary range for this position is $140,000-$175,000 , plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays. The deadline to apply for this position is: This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies. Location: USA, TX, Work-at-Home Language Requirements: Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: · English · Spanish Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any