Salesforce Business Analyst

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Salesforce Product Owner for Marketing and Sales __ Your role and responsibilities The Salesforce Business Analyst is an entry-level IS professional beginning a career in Salesforce solutions and business analysis. This role focuses on foundational technical learning, supporting the implementation and configuration of Salesforce solutions under the guidance of senior analysts and solution architects. The successful candidate will develop core Salesforce competencies, pursue required certifications, and contribute to project delivery while building expertise in sales and service cloud platforms. The work model for the role is: #Li-Hybrid This role is contributing to the Global ABB Salesforce Practice for the Marketing and Sales area in globally. Main stakeholders are Sales, Marketing, IS. You will be mainly accountable for: Providing business analysis, supplying technical and business process / data expertise, and supporting decisions for new or changed IS solutions/services within scope. Collecting and translating requirements for projects and changes into specifications for internal and external delivery parties. Applying related business processes knowledge to shape and align IS solution/services to build and deliver activities. Conducting advanced modelling activities for significant change programs. Qualifications for the role Up to 3 years of IS or business analysis experience Fundamental Salesforce platform knowledge (Sales Cloud, Service Cloud basics) Understanding of Salesforce configuration concepts (objects, fields, page layouts) Basic workflow and process automation concepts SQL basics and data management fundamentals General API and integration concepts Proficiency in Microsoft Office Suite and project management tools Basic CRM concepts and business processes Ability to learn and adapt to new technologies quickly More about us ABB Salesforce Practice (ASP) is an Agile focused team delivering salesforce to over 28,000 global salesforce users. This role is specifically supporting Marketing and Sales users. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.