Junior HR Operations Team Lead

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: HR Delivery Manager __ In this role, you will have the opportunity to lead HR Operations within an assigned team in one or more countries in a hub or front office for one or more service line. Each day, you will take accountability for end-to-end operations to deliver high-quality services against globally agreed performance targets in the concerned geography / service line. You will also showcase your expertise by supporting the globally set standards for HR operations and ensuring that the HR operations hub and/or front Office processes of the respective country adhere to the local legal and regulatory requirements. The work model for the role is: hybrid (2 days weekly). You will be mainly accountable for: Managing and developing the team by ensuring effective operations, workload distribution, queue management, coaching, regular feedback, and continuous capability development. Overseeing the accurate and timely delivery of Employee Lifecycle, Payroll, and Compensation & Benefits services, ensuring compliance with Service Level Agreements and a strong focus on process efficiency. Monitoring customer satisfaction, analyzing feedback and process data, resolving discrepancies, and driving actions to improve service quality, data accuracy, and compliance. Driving process standardization and continuous improvement initiatives to increase productivity, operational efficiency, and service excellence. Building and maintaining strong relationships with stakeholders through regular communication and close alignment with business needs across the supported countries. Fostering an inclusive, collaborative, and respectful team environment aligned with ABB's values, promoting engagement, continuous learning, and sustainable team performance. Qualifications for the role:You are highly skilled in team performance management and enjoy using data-driven insights to improve operational efficiency and team performance. You have demonstrated experience in stakeholder management, building strong relationships, and collaborating effectively across different business areas and cross-functional teams. Possess an enhanced knowledge of project management, with experience leading initiatives from planning through execution and delivering successful outcomes. You are passionate about service excellence and customer satisfaction and are innovative around driving continuous improvement in service delivery. Degree in Business Administration, Management, or a related field, demonstrating a strong understanding of organizational operations and leadership. You are at ease communicating effectively in a multicultural environment, enabling seamless collaboration across teams and stakeholders.​ Benefits: Enjoy a stable employment in a company with a long history in innovation and technology. Collaborate with experienced experts in an international environment. Seize individual development and training opportunities, from job specific to soft skills. Private medical care (including offers for family members) and life insurance. Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program. Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.