Team Leader - Travel

Job description

Job Title: Team Leader - Travel Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Team Leader – Call Centre Are you ready to lead a dedicated team in a dynamic call centre environment? Join us at Concentrix as a Team Leader, where you’ll have the opportunity to inspire and develop a group of call centre associates while ensuring exceptional service delivery for our customers. Job Description As a Team Leader, you will be responsible for the day-to-day supervision of call centre associates, ensuring adherence to work and attendance policies in line with organizational and legal requirements. Essential Functions/Core Responsibilities Supervision and Performance Monitoring Oversee the daily activities of a team of call centre associates. Monitor work and attendance to ensure compliance with company policies. Coaching and Development Conduct regular performance coaching to help your team meet and exceed established Key Performance Indicators (KPIs). Identify performance issues and develop tailored action plans for improvement. Customer Service Excellence Ensure exceptional service meets contractual expectations and financial goals. Provide subject matter expertise in handling escalated customer calls. Communication and Team Meetings Effectively communicate expectations and updates to team members. Conduct team meetings to share important information and create a forum for team input. Stay Current on Policies and Training Continuously update knowledge on internal processes, policies, and procedures. Participate in required manager development training to enhance your leadership skills. Promote Company Values Actively represent and advocate for Concentrix values in your behaviour and attitude. Candidate Profile Key Skills: Highly motivated with a passion for developing and coaching team members. Strong ability to work under pressure and follow through on tasks to completion. Excellent written and verbal communication skills. Proven capability to lead teams in multitasking and prioritizing deliverables. Experience in mentoring, coaching, and providing direction to team members. Experience in the transport/travel industry is highly beneficial. Willing to work a flexible schedule to meet the needs of the team. Why Join Us? Competitive Salary and Benefits: We offer a comprehensive compensation package along with opportunities for professional growth and development. Dynamic Work Environment: Join a supportive team that values your input and encourages collaboration. If you are ready to take the next step in your career and make a positive impact in a fast-paced call centre, we want to hear from you! Apply today to become a crucial part of our Concentrix family. Location: GBR Derby - Cardinal Business Centre 10 Nottingham Road Language Requirements: Time Type: Full time