Senior Software Engineer

Job description

Job Title: Senior Software Engineer Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures.We are seeking an experienced Senior Software Engineer - SugarCRM to design, develop, enhance, and support enterprise-scale CRM solutions built on the SugarCRM platform. The ideal candidate will possess strong SugarCRM development expertise combined with emerging AI/Generative AI knowledge to help modernize customer engagement, service operations, case management, and business automation processes. The role involves working closely with business stakeholders, architects, product owners, and cross-functional development teams to deliver scalable, secure, and high-performing CRM solutions integrated with multiple enterprise applications and AI-powered capabilities. Key Responsibilities SugarCRM Development & Architecture Design, develop, configure, and customize SugarCRM modules, workflows, business rules, and user interfaces. Develop custom SugarCRM extensions using PHP, JavaScript, REST APIs, Logic Hooks, Scheduler Jobs, and custom modules. Implement and maintain SugarCRM integrations with external systems through APIs, middleware platforms, batch processing, and event-driven architectures. Support data migration, data synchronization, and CRM transformation initiatives. Perform root cause analysis and resolve complex production issues. Ensure adherence to coding standards, security practices, and software engineering best practices. Integration & Enterprise Solutions Develop and support integration with third-party applications, contact center solutions, communication platforms, payment systems, and customer databases. Design and implement RESTful APIs and microservices supporting CRM operations. Support file-based and real-time integrations involving SFTP, message queues, web services, and cloud platforms. Collaborate with enterprise architects to ensure scalable and resilient solution designs. AI & Automation Initiatives Leverage Generative AI and AI-assisted development tools to improve engineering productivity and solution quality. Design AI-enabled CRM capabilities such as:Intelligent case routing Agent assist recommendations Customer sentiment analysis Knowledge-based response generation Automated case summarization Predictive customer insights Integrate AI services using Azure OpenAI, Azure AI Services, Copilot Studio, Microsoft Copilot, Gemini, or equivalent platforms. Evaluate and implement AI-powered automation opportunities across customer service and case management workflows. DevOps & Quality Engineering Participate in CI/CD implementation and release management processes. Conduct code reviews and mentor junior team members. Develop unit tests and support functional, system, integration, and performance testing activities. Monitor application performance and implement optimization strategies. Ensure compliance with security, privacy, and regulatory requirements. Leadership & Collaboration Mentor developers and provide technical guidance across SugarCRM initiatives. Participate in architecture reviews and technical design discussions. Estimate effort, manage technical risks, and contribute to project planning. Work with global teams, clients, and stakeholders to ensure successful project delivery. Required Qualifications Bachelor’s degree in computer science, Information Technology, Engineering, or related discipline. 5-8+ years of software development experience. 3-5+ years of hands-on SugarCRM development experience. Strong expertise in:SugarCRM Architecture PHP JavaScript REST APIs SQL/MySQL HTML/CSS Linux Environment Git Version Control Experience with enterprise CRM implementations, upgrades, and integrations. Strong debugging, troubleshooting, and analytical skills. Experience working in Agile/Scrum environments. Preferred Qualifications Experience with:Azure Cloud Microsoft Power Platform Azure OpenAI Copilot Studio Microsoft Copilot AI/ML platforms ETL and Data Migration tools Contact Centre Integrations Middleware Platforms Knowledge of:Prompt Engineering Retrieval-Augmented Generation (RAG) Conversational AI Intelligent Document Processing Customer Analytics AI Governance and Responsible AI practices Desired Skills Technical Skills SugarCRM Development PHP JavaScript SQL / MySQL REST APIs Web Services Git CI/CD Azure Cloud AI Integration Frameworks DevOps Soft Skills Strong communication and stakeholder management Problem-solving and analytical thinking Leadership and mentoring abilities Customer-focused mindset Ability to work effectively in global teams Nice to Have Certifications SugarCRM Developer Certification Microsoft Certified: Azure AI Engineer Associate Microsoft Certified: Azure AI Fundamentals (AI-900) Microsoft Certified: Azure Developer Associate Microsoft Copilot Fundamentals GitHub Copilot Certification Microsoft Power Platform Certifications Location: IND Bangalore - 55, Divyasree Towers, Bannerghatta Main Road Language Requirements: Time Type: Full time