Customer Support Team Leader (Turkish Speaker)

Job description

Job Title: Customer Support Team Leader (Turkish Speaker) Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essential Functions/Core Responsibilities Lead, motivate, and support a team of customer support representatives to achieve performance and quality goals Monitor daily operations to ensure service levels, productivity, and customer satisfaction targets are met Provide regular coaching, feedback, and performance reviews to team members Analyze team performance metrics and identify opportunities for improvement Collaborate with internal stakeholders to improve processes, workflows, and customer experience Ensure compliance with company policies, procedures, and service standards Prepare and create WBRs and MBRs Foster a positive, collaborative, and results-driven team culture Managing team coordination for back office tasks at the same time as live contact handling Perform quality evaluations as well as deep dives on contacts handled Candidate Profile Fluency in English (B2 and above) and Turkish (C1), both written and spoken. German fluency will be considered as a plus. Previous experience in customer support, customer service, or contact center operations Prior experience in a team leader, supervisor, or people management role, training and quality is considered an advantage Strong leadership, coaching, and communication skills Ability to manage performance, motivate teams, and drive results Strong organizational skills and attention to detail Ability to work on site in Athens office with the possibility of a hybrid model following a successful probation period Why Choose Us? Stable Future: Secure your career with an indefinite contract and enjoy 14 salaries per year. Financial Growth: Competitive remuneration and monthly performance bonuses. Everyday Benefits: Daily meal vouchers with Up Hellas Mastercard. Health Coverage: Additional health package. Global Career Pathways: Opportunities for international career advancement. Vibrant Community: Participate in exciting employee events and enjoy our lively culture. Wellness Focus: Access a free gym and wellness activities, and unwind at our rooftop cinema with Acropolis views. Location: GRC Athens - Ilia Iliou 51 Language Requirements: English (Required), German, Turkish (Required) Time Type: Full time