SME Growth Manager

Job description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title SME Growth Manager SME Growth Manager About the role At AIB Merchant Services, now part of Fiserv, we help SME customers accept payments in-store, online, in-app and on the go. Our solutions help merchants grow by making payments simpler. We are looking for an SME Growth Manager to join our SME team. In this role, you will manage a portfolio of SME customers, focusing on growth, account expansion and retention. You will identify the right solutions for customers, strengthen relationships and help grow account revenue. What you will do Manage a pipeline of opportunities to upgrade existing solutions and sell additional payment products and services Drive account growth through upselling and expansion activity Support customer retention by ensuring customers are fully using available solutions Take ownership of account revenue and manage rate reviews to support retention and margin goals Provide regular updates on KPIs, team initiatives, risks and delivery progress Maintain accurate records of customer interactions in CRM and customer success platforms Work with internal teams and external partners to resolve customer queries quickly and effectively Help customers understand pricing, billing and other complex processes clearly and confidently What you will need to have Experience in customer success, retention or direct sales in an SME or B2B environment Strong track record of achieving or exceeding revenue targets Good numerical and analytical skills, with confidence using data to manage performance and opportunities Strong proficiency in MS Office, especially Excel Experience using CRM systems to manage customer accounts and interactions Strong communication and relationship-building skills A proactive, organised and customer-focused approach What would be great to have Experience in payments, telecoms or SaaS Full clean driving licence and own transport Why join us This is a great opportunity to join a business focused on helping SME customers grow through digital payments. If you are motivated by customer success, growth and building strong business relationships, we would love to hear from you. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.