Claims Adminstrator

Job description

JOB overview: The role of Claims Administrator involves recording medical claims for clients worldwide. We ensure a high level of customer service, while registering claims within our service level agreement. The Claims Administration Department is a very fast paced and challenging environment What you do KEY RESPONSIBILITIES Preparation, Scanning and Registering of incoming claims received by post and email to ensure that daily clear to zero targets are achieved. Data enter incoming claims to optimize claims adjudication and ensure departmental Service Level Agreements are achieved. Collate and post claims letters in order to provide clients with notification of their claim settlement. Liaise with other departments for support to ensure an efficient and professional response is given, thereby achieving customer satisfaction. Support Global Offices with administration duties. Maintain accurate filing records in a manner that allows files to be located quickly, thereby ensuring that customer queries can be dealt with efficiently. Resend unsuccessful emails ensuring. Assist the in-house medical team by using AI models to streamline client hospital admissions, evacuations, repatriations, and other cases, ensuring efficient and effective service What you bring KEY REQUIREMENTS 1 – 2 years Administration experience Non- Medical is a must Keyboard skills Proficiency in MS Office A highly customer-focused individual with strong interpersonal and communicative skills Excellent attention to detail A collaborative team player who can work effectively in a team environment, using AI insights to support team goals and initiatives. Team player Ability to work under pressure and to meet tight deadlines and service standards