Credit Services Supervisor- Cash Application (Mid-Shift)

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the LifeThis role forms part of Medtronic's future-state Credit Services operating model and provides leadership to the Cash Application team to deliver excellent service to internal and external customersThis role is accountable for staffing, developing, coaching, and performance management of the team to drive operational excellence through digital transformation, and data-driven decision making Responsibilities may include the following and other duties may be assigned. Ensure service delivery meets agreed SLAs and KPIs, including establishing, aligning, and managing performance targets with key stakeholders. Lead the Cash Application team to deliver accurate and timely transaction processing and exception resolution. Leverage approved AI tools to enhance productivity, quality, consistency, and first-time-right outcomes while validating outputs against source data, SAP records, and process documentation Manage team performance through KPI-based reviews, recognizing achievements and supporting employee development. Set departmental objectives aligned with Global Operations & Supply Chain and EMEA Cash Application priorities. Drive digital adoption, automation, process standardization, and continuous improvement initiatives. Analyze process performance and recommend enhancements to policies, procedures, and operating models. Influence and collaborate with cross-functional stakeholders to drive alignment and achieve business objectives. Work closely with Collections, Country Finance teams, Credit & Collections, and other stakeholders to resolve escalations and support operational priorities. Maintain compliance with Medtronic internal controls, governance requirements, and Sarbanes-Oxley (SOX) standards. Support the preparation of operational and financial reports to enable informed decision-making by management. Facilitate Lean Daily Management activities, cost control initiatives, and process optimization efforts. Develop and maintain operational knowledge resources, including SOPs, work instructions, templates, and standardized documentation. Serve as the primary escalation point for complex, sensitive, or high-risk operational issues and ensure timely resolution. Required Knowledge and Experience Minimum 1 year of people leadership experience. Bachelor’s degree in Business or a related field; accounting qualification preferred. Strong Accounts Receivable experience with hands-on Cash Application expertise Proficient in KPI management, operational reporting, data analytics, and data integrity. Strong stakeholder management skills with the ability to communicate effectively across all organizational levels. Solid SAP/ERP knowledge; experience with automation and workflow tools is an advantage. Advanced Microsoft Office and Microsoft 365 Copilot proficiency for reporting, analysis, and documentation. Experience supporting SOX compliance, audits, and internal control processes. Strong written and verbal English communication skills. Ability to thrive in a complex, multinational shared services environment. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. ‌ Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).