Education Operations & Training Coordinator

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. The Education Operations & Training Coordinator is responsible for coordinating and administering customer education activities across multiple Learning Management Systems (LMS) and supporting platforms. This role manages the operational processes associated with classroom training, virtual education, symposiums, fellowships, and other educational programs from registration through completion. The position serves as a key liaison between customers, internal education teams, finance, travel partners, and external vendors to ensure training activities are accurately scheduled, funded, communicated, and documented. The role requires strong attention to detail, financial accountability, customer service, and the ability to manage multiple education programs and systems simultaneously. Learning Management System & Course Administration Work within multiple Learning Management Systems (LMS) and related platforms to manage customer and participant registrations for educational programs. Coordinate registration and enrollment for instructor-led classroom training, virtual training, symposiums, fellowships, and other educational offerings. Create, enter, schedule, and maintain courses, change to events, and educational offerings within applicable LMS platforms. Ensure course information, dates, locations, capacity, instructor information, and other required details are accurate and current. Monitor registrations and enrollment status and resolve discrepancies or registration issues. Maintain accurate participant and course records to support operational, reporting, and compliance requirements. Coordinate course changes, cancellations, withdrawals, and participant transfers as necessary. Educational Funding & Financial Administration Verify the availability and eligibility of customer educational funds prior to processing training registrations. Ensure educational funds are appropriately allocated and applied to the correct customer, system, contract, or educational activity. Maintain accurate financial documentation associated with educational registrations and programs. Coordinate required notifications related to the use, transfer, expiration, or availability of educational funds. Work with internal finance and education stakeholders to research and resolve funding discrepancies. Support reconciliation and tracking of education-related expenses and financial transactions. Ensure established financial processes, policies, and approval requirements are followed. Customer Travel Coordination Facilitate customer travel arrangements associated with approved educational programs, including airfare, lodging, ground transportation, and other authorized travel needs. Work with customers and designated travel partners to ensure travel arrangements are completed accurately and within established guidelines. Verify travel eligibility and applicable funding prior to booking. Monitor and manage travel changes, cancellations, and other issues that may affect a participant's training. Review and validate travel-related expenses and supporting documentation. Ensure travel expenses are properly documented, reconciled, and submitted for processing. Assist customers with questions or issues related to education travel. External Vendor Management Coordinate with external vendors supporting educational programs, events, symposiums, fellowships, travel, and other training activities. Manage vendor registration processes, participant information, invoicing, payments, and required documentation. Verify vendor charges and ensure invoices align with approved services and educational activities. Facilitate timely processing of vendor payments and resolve discrepancies as needed. Maintain effective communication with vendors to ensure deadlines, registration requirements, and program expectations are met. Customer & Internal Stakeholder Support Serve as an operational point of contact for customers, education teams, instructors, vendors, and other internal stakeholders. Communicate registration confirmations, course details, travel information, changes, cancellations, and other required notifications. Research and resolve customer registration, funding, travel, and course-related issues. Partner with internal teams to ensure a consistent and positive customer education experience. Proactively identify issues that could affect training participation and coordinate appropriate resolution. Operational Excellence & Compliance Ensure education-related transactions and activities are processed according to established policies, procedures, and financial controls. Maintain accurate and complete documentation to support auditing, reporting, and compliance requirements. Identify opportunities to improve registration, travel, financial, vendor, and LMS processes. Support reporting and data validation related to registrations, course utilization, educational funds, travel expenditures, and other operational metrics. Manage multiple priorities and deadlines while maintaining a high level of accuracy and customer service. Qualifications Associate's or Bachelor's degree in Business Administration, Education, Operations, Finance, Healthcare Administration, or a related field preferred; equivalent relevant experience may be considered. Experience working with Learning Management Systems, training administration, education operations, event coordination, or similar platforms. Experience with customer registration, travel coordination, financial processing, expense management, or vendor management preferred. Strong organizational skills with demonstrated ability to manage multiple activities and deadlines simultaneously. Excellent attention to detail and commitment to data accuracy. Strong written and verbal communication skills. Ability to work effectively with customers, internal teams, external vendors, and cross-functional stakeholders. Ability to research discrepancies, identify solutions, and independently manage routine operational issues. Proficiency with Microsoft Office applications, particularly Excel, Outlook, and Teams. Key Competencies Customer Focus Operational Excellence Financial Accuracy & Accountability Attention to Detail Organization & Prioritization Problem Solving Cross-Functional Collaboration Vendor Management Learning Management System Administration Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here. The base pay range for this position is: $85,350 - $117,359 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible pos