Service Sales Specialist

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Regional Service Manager __ Your role and responsibilities In this role, you will drive the service sales function in collaboration with the service sales and service team. You will generate service sales opportunities and secure profitable sales within the designated area(s). Focuses on Installed Base (IB) penetration and sells the entire Service portfolio for Drives, Motors and Electrification in collaboration with other ABB service units. Builds long-term customer relationships and ensures immediate response to specific customer needs and issues by promoting lifecycle management, modernization, preventive maintenance, digital solutions, and value-added services. The work model for this role is: #LI-Hybrid Driving Installed Base (IB) penetration by promoting ABB's service portfolio for Drives, Motors, and Electrification, including preventive and predictive maintenance, lifecycle services, spare parts, repairs, upgrades, retrofits, modernization, digital solutions, and service agreements. Identifying and develop new service sales opportunities by leveraging the Installed Base database, customer asset lifecycle, market trends, and operational needs. Developing and execute strategic sales plans to achieve revenue, profitability, and growth targets across assigned customers and market segments. Building trusted customer relationships by understanding operational challenges and delivering value-based service solutions that improve reliability, productivity, energy efficiency, sustainability, and asset performance. Conducting regular customer visits, account reviews, presentations, seminars, and marketing activities to strengthen customer engagement and expand ABB's service footprint. Supporting commercial and technical risk assessments, pricing strategies, contract negotiations, and successful project handover in accordance with ABB policies. Qualifications for the role Diploma, Higher National Diploma, Bachelor's Degree in Electrical Engineering, Electrical & Electronic Engineering, Power Engineering, Mechatronics Engineering, or equivalent. Knowledge and/or experience in Drives, Electric Motors, Power Engineering, Industrial Automation, Electrification, or Asset Management are preferred. 1 to 5 years of experience in service sales, technical sales, field service, or application engineering within industrial automation, electrical systems, drives, motors, or electrification. Experience with products and products such as Low Voltage and Medium Voltage Drives, Electric Motors, Motor Control Centers (MCC), MV Switchgear, etc. Proven experience in Installed Base (IB) penetration, lifecycle management, service agreements, modernization, upgrades, and aftermarket service sales. Experience working with customers in industries such as pulp & paper, mining, metals, utilities, water, cement, oil & gas, or general manufacturing is preferred. Willing to travel regularly across Southeast Asia market. What's in it for you? We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. More about us The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.