Director, OTC Operations

Job description

Director, OTC Operations Location: UK, Manchester, (Hybrid) About Inizio Inizio is a global partner to health and life sciences organisations, delivering specialist expertise across the product and patient journey. Through Global Finance Services (GFS), we provide high-quality, efficient and compliant finance operations that support business performance worldwide. Role Overview We are seeking a Director, OTC Operations to provide operational leadership and expert thought leadership across Collections and Billing within Global Finance Services (GFS). Reporting to the Head of Global OTC, you will lead the Collections and Billing supervisory teams, drive service quality, compliance and continuous improvement, oversee AI-assisted and automated operational tools, and ensure robust governance across the revenue cycle. The role is based in Manchester with hybrid working arrangements in place. Working closely with the Global Revenue Controller, the Revenue Performance Lead and the OTC Governance and Compliance Lead, you will provide the operational expertise and insight that informs strategic direction and supports revenue integrity and financial reporting. Here's what you'll be doing Operating Model Leadership Provide expert thought leadership on Collections and Billing best practice, benchmarking GFS against industry standards and bringing well-formed recommendations to the Head of Global OTC. Identify and evaluate emerging tools, technologies and process innovations in Collections and Billing, translating these into actionable proposals for the Head of Global OTC's consideration. Drive standardisation and harmonisation of Collections and Billing processes across all divisions and legal entities, bringing proposals for change where operating model improvement is needed. Act as a credible senior voice on OTC operational risk, performance trends and optimisation opportunities, informing the Head of Global OTC's strategic direction. Ensure operational readiness for growth, acquisitions and new business onboarding, advising the Head of Global OTC on capacity and capability requirements. Collections Own cash collection performance and DSO objectives across all Inizio legal entities, ensuring adherence to collection targets and escalation protocols. Oversee the AI-assisted external collections service, holding the provider to account for performance, data quality and control compliance. Govern the automated cash application bot, ensuring accuracy, exception management and audit readiness. Lead the Collections supervisory team, setting clear targets and driving continuous improvement in recovery rates and process efficiency. Own the collections risk framework, ensuring aged debt is appropriately monitored, escalated and reported to senior stakeholders. Act as senior escalation point for complex or disputed collection matters involving key clients or significant balances. Billing Hold full accountability for accurate and timely billing across all Inizio divisions, including Oracle, Maconomy and Certinia billing streams. Ensure billing processes are aligned with revenue recognition policies and that billing data is consistent with the general ledger. Lead the Billing supervisory teams, driving quality standards, SLA compliance and cross-divisional consistency. Own the upstream data governance framework for billing inputs, ensuring BU-level coding, contract data and billing instructions are received accurately and on time. Partner with the Global Revenue Controller to resolve billing-to-revenue discrepancies and ensure period-end billing completeness. Oversee billing system configuration, testing and change management activity across OTC platforms. Governance, Controls & Compliance Ensure Collections and Billing operations comply with internal controls, SOX requirements and GFS governance standards. Partner with the OTC Governance and Compliance Lead to embed control frameworks, support CSA activity and maintain audit readiness across both process towers. Maintain robust SLA frameworks, performance dashboards and escalation protocols for all operational activity. People Leadership Provide senior leadership to the Col