Job Description Senior Principal, Cyber Experience & AI Engagement

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Technology Enterprise Strategy & Security Job Sub Function: Product Strategy Job Category: Scientific/Technology All Job Posting Locations: Raritan, New Jersey, United States of America, São José dos Campos, São Paulo, Brazil Job Description: We are searching for the best talent for a ​Senior Principal, Cyber Experience & AI Engagement professional to be located in Raritan NJ Senior Principal, Cyber Experience & AI EngagementJohnson & Johnson | Information Security & Risk Management (ISRM) Job Description Johnson & Johnson is currently recruiting for the Senior Principal, Cyber Experience & AI Engagement. The role will be based in North America or Brazil J&J offices. At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at https://www.jnj.com/ Position SummaryThe Senior Principal, Omnichannel Cyber Experience is a highly strategic leadership role responsible for reimagining how Johnson & Johnson employees engage with cybersecurity in the Age of AI. This leader will define and drive the vision, strategy, and roadmap for a unified digital cybersecurity experience that seamlessly connects AI assistants, web experiences, communications, knowledge, automation, and human support into an integrated omnichannel ecosystem. Acting as the Product and Service Owner for Cyber Experience capabilities, this role will shape how more than 140,000 J&J workforce discover information, receive guidance, build cyber fluency, and take secure actions at the moments that matter most. Through the application of AI agents, intelligent content, behavioral insights, modern experience design, and data-driven decision making, this leader will help transform cybersecurity from a function employees seek out to an experience that proactively engages employees where they work. The successful candidate is an innovative and intellectually curious leader who thrives in ambiguity, challenges conventional thinking, and can translate emerging technologies into practical solutions that drive measurable business value, employee engagement, and cyber risk reduction at enterprise scale. Key Responsibilities Product and Service Owner for Cyber Experience capabilities, owning strategy, roadmap, adoption, performance, governance, and continuous evolution of omnichannel cybersecurity experiences. Manage product backlogs, priorities, and investment decisions to align with organizational objectives. Champion innovation and best practices in digital product management, employee experience, and omnichannel engagement. Lead the strategy and evolution of AI-powered cybersecurity experiences, including concierge agents, intelligent assistants, conversational interfaces, proactive guidance, and personalized employee interactions. Create personalized, context-aware experiences that connect employees with the right cybersecurity guidance, content, resources, or support at the right moment, through the right channel. Define enterprise content strategy, governance, taxonomy, delivery models, and lifecycle management to ensure employees receive trusted, relevant, and consistent cybersecurity guidance across all channels Define digital governance, standards, and operating models to ensure a consistent, scalable, and user-centric experience. Partner with cybersecurity, technology, communications, and business teams to prioritize, deliver, and optimize solutions. Drive adoption, engagement, and value realization through change management, communications, and measurement strategies. Leverage analytics, user insights, and feedback to inform roadmap decisions and improve experience outcomes. Monitor performance through KPIs and reporting, communicating progress, risks, and opportunities to senior stakeholders. QualificationsRequiredBachelor’s degree in Information Technology, Computer Science, Cybersecurity, Business, Communications, or related field. 8+ years of experience in digital product management, platform leadership, cybersecurity services, knowledge management, employee experience, or related disciplines. Experience defining enterprise channel strategy, omnichannel customer or employee experience models, or digital engagement strategies across multiple channels. Experience leading digital product strategy across web, AI, workflow, communications, analytics, and self-service capabilities. Experience translating user needs, business drivers, and technology capabilities into scalable roadmaps, operating models, and governance frameworks. Experience leading cross-functional delivery teams and complex enterprise initiatives. Exceptional communication, storytelling, and executive influence skills, with the ability to distill complex technical concepts into clear, compelling narratives for diverse audiences. Proven ability to influence senior stakeholders and drive organizational change. PreferredExperience in cybersecurity, risk management, knowledge management, or enterprise service delivery environments. Strong understanding of digital experience platforms, content ecosystems, self-service models, and AI-enabled solutions. Deep understanding of digital experience platforms, content strategy, customer or employee journey design, self-service ecosystems, behavioral science concepts, and AI-enabled experiences. Experience with SharePoint, Microsoft 365, AI/Copilot platforms, ServiceNow, analytics platforms, or digital workplace technologies. Experience building content governance, information architecture, and taxonomy frameworks. Experience implementing GenAI, conversational AI, or knowledge discovery solutions at enterprise scale. #LI-Hybrid #JNJTECH Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource. Required Skills: Cybersecurity, Omnichannel Preferred Skills: Coaching, Consulting, Data Science, Data Structures, Digital Fluency, Digital Strategy, Emerging Technologies, Global Market, Information Security Management System (ISMS), Informati