Provisioning Analyst

Job description

The Provisioning Analyst is responsible for accurate and timely ordering, tracking, and completion of network service implementations across global environments. This role focuses on provisioning Cross‑Connect, Voice, and Data services while supporting broader infrastructure deployments such as Dark Fiber, Leased Waves, Space & Power, and corporate network builds. The analyst ensures orders progress smoothly through their full lifecycle—from initiation to completion—while maintaining high documentation quality, strict accuracy, and strong coordination with carriers, internal teams, and external customers. Key Responsibilities: Service Ordering & Provisioning Place and manage orders for Cross‑Connect, Voice, and Data services with global carriers and vendors Support additional work types (e.g., Dark Fiber, Wavelengths, Space and Power, corporate infrastructure) by ensuring all documentation and updates are consistently maintained Order Tracking & Implementation Management Track carrier progress for installs, disconnects, adds, changes, and long‑lead network services Validate milestone accuracy, identify incorrect or delayed updates, and perform remediation to maintain data integrity Oversee cradle‑to‑grave implementation activities, ensuring deliverables are completed within aggressive timelines Quality Assurance & Risk Escalation Perform quality checks on order details, dates, and technical documentation to ensure completeness and accuracy Escalate missed milestones, stalled activities, or testing failures (e.g., ping tests) to carriers and internal teams for timely resolution Support capacity implementations for corporate offices and data centers worldwide, ensuring readiness for activation Cross‑Functional & Vendor Coordination Lead or participate in discussions with carriers, partners, and internal organizations (Engineering, Deployment, PM teams) Provide status updates, clarify requirements, and drive timely completion of provisioning tasks Document all activities and updates in designated status‑tracking and ticketing systems Documentation & Database Accuracy Maintain accurate records of all provisioning work in internal tracking tools Ensure full alignment of documentation across systems (orders, milestones, testing notes, approvals, capacity records) Support Senior PMs by keeping all provisioning‑related artifacts current and audit‑ready Basic Qualifications: Minimum 2 years of experience ordering or implementing voice services (e.g., POTS, TFNs, DIDs) Preferred Qualifications: Working in a telecommunications, network provisioning, or service delivery environment Experience with a telecom carrier or connectivity provider Fluency in Microsoft 365/Google Workspace, including spreadsheets and presentations Basic understanding of cabling and fiber infrastructure (patch panels, cross‑connects, fiber types) Strong verbal and written communication skills with an ability to work professionally with customers and carriers High attention to detail with strong organizational, documentation, and time‑management skills Able to work independently and collaboratively in fast‑paced, high‑pressure environments Proficiency with productivity tools (email, spreadsheets, documentation platforms) Ability to manage multiple concurrent tasks and adapt to changing priorities or processes Familiarity with provisioning workflows used by global carriers Experience supporting multi‑region provisioning activities (NA, LATAM, APAC, EMEA) Knowledge of network service lifecycle processes or related project‑tracking systems Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 09/26/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Hourly Salary Range California $23.13 to $64.23 Cleveland $21.39 to $51.39 Colorado $23.13 to $55.53 District of Columbia $24.62 to $59.09 Illinois $21.39 to $55.53 Maine $19.66 to $47.26 Maryland $23.13 to $55.53 Massachusetts $23.13 to $59.09 Minnesota $23.13 to $55.53 New York $21.39 to $64.23 New Jersey $24.62 to $64.23 Virginia $21.39 to $59.09 Washington $24.62 to $59.09 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, geneti