Principal Employee Relations Specialist - Canada - Bilingual

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the LifeReporting to the Employee Relations Director, this role will serve as the primary Employee Relations (ER) contact for the Manufacturing & Commercial employees based in Canada and will also support clients groups in the United States. The Principal ER Specialist partners directly with leaders/managers and employees to provide advice and coach both parties on all employee relations issues including guidance on performance management, disciplinary processes, restructuring activity, legal issues, investigations, conflict management, emergency responses etc. The Principal Specialist will ensure a fair and consistent application of Medtronic's policies and procedures, while identifying opportunities to proactively promote a positive working culture/environment. Relevant du/de la directeur(trice) des relations avec les employés, ce poste agira à titre de principal point de contact en relations avec les employés (ER) pour les employés du secteur Manufacturing & Commercial basés au Canada et soutiendra également certains groupes-clients aux États-Unis. Le/la spécialiste principal(e) des relations avec les employés collabore directement avec les gestionnaires, les leaders et les employés afin de fournir des conseils et de l’accompagnement sur l’ensemble des questions liées aux relations de travail, notamment la gestion du rendement, les processus disciplinaires, les restructurations, les questions juridiques, les enquêtes, la gestion des conflits, les situations d’urgence, etc. Le/la spécialiste principal(e) veille à l’application équitable et uniforme des politiques et procédures de Medtronic tout en identifiant des occasions de promouvoir de façon proactive une culture et un environnement de travail positifs. Primary Responsibilities Responsible for the intake, assessment, and management of employee complaints and concerns, determining appropriate next steps, and ensuring resolution in accordance with company policy and applicable legislation. Counsels and provides partnership to employees and all levels of management across the full spectrum of employee relations matters in alignment with our practices, policies, and local labor legislation. This work includes proactive workplace initiatives and strategies; workplace investigations and internal reviews; performance improvement and discipline processes; end of employment/restructuring; labor relations; crisis management; and, general employee relations coaching and conflict resolution. Develops and leads proactive employee and labor relations strategies to contribute to a positive work environment by leveraging data, addressing areas of opportunity and minimizing risk. Plays key leadership role in restructuring initiatives, resulting in employee transitions. Partner with HR COEs in addressing escalated matters, related to the talent acquisition process, escalated leave management, organizational design and restructuring and/or other HR related escalations. Ensure cases are documented in ServiceNow and escalated to the ER/HR Director as required Translate data and insights into actionable recommendations and strategies Where possible, lead and/or support in the delivery of assigned ER/ HR projects, change initiatives across the Operations, Commercial and/or Americas Employee Relations team. Responsible for reporting complaints and Adverse Drug Reactions (ADR) CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education. DIFFERENTIATING FACTORS: Autonomy: Recognized expert, managing large projects or processes. Exercises considerable latitude in determining deliverables of assignments, with limited oversight from manager. Coaches, reviews and delegates work to lower-level specialists. Organizational Impact: Contributes to defining the direction for new products, processes, standards, or operational plans based on business strategy with a significant impact on work group results. May manage large projects or processes that span outside of immediate job area. Innovation and Complexity: Problems and issues faced are difficult, moderately complex and undefined, and require detailed information gathering, analysis and investigation. Develops solutions to moderately complex problems, and/or makes moderate to significant improvements of processes, systems or products independently to enhance performance of job area. Implements solutions to problems. Communication and Influence: Represents organization as a primary contact for specific projects and initiatives; communicates with internal and external customers and vendors at various levels. May negotiate with others to reach understanding or agreement, and influence decision-making. Leadership and Talent Management: Typically provides guidance, coaching and training to other employees within job area. Typically manages major / moderately complex projects, involving delegation of work and review of work products, at times acting as a team leader. REQUIRED QUALIFICATIONS Bachelor’s degree with minimum of 7 years of relevant HR experience OR Advanced degree and minimum of 5 years of relevant HR experience Bilingual (French and English) - REQUIRED Demonstrated knowledge of Provincial Labour Legislation PREFERRED QUALIFICATIONS • Certified HR Designation • Certified project management and process mapping capabilities. • Certification in coaching or conflict resolution JOB EXPERIENCE • Proven experience managing labour related matters before Provincial Labour Boards • Experience developing and deploying strategies and recommendations to Senior Leadership • Experience partnering, influencing and/or coaching Senior Leadership SKILLS/COMPETENCIES Effective communication skills with a demonstrated ability to coach and influence Project management and process mapping capabilities. Effective presentation skills Salary Range: $101,600 - $127,000 PLEASE NOTE: We use artificial intelligence (AI) to review resumes of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions. This posting reflects a current, genuine vacancy that we are actively recruiting to fill Physical Requirements The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated d