Senior Specialist, Customer Operations

Job description

About Analog Devices Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and X. Analyst, Customer Operations Position Summary Analog Devices Japan is seeking a highly motivated Business Intelligence & Customer Operations Analyst to help drive operational excellence and digital transformation within the Customer Operations organization. This role goes beyond traditional reporting and data analysis. The successful candidate will leverage business intelligence, data analytics, process automation, and generative AI technologies to support decision-making across Customer Operations, Sales, Supply Chain Management (SCM), and senior leadership while driving meaningful business improvements. In addition to analytical responsibilities, this role will actively participate in Customer Operations activities, gaining firsthand exposure to customer management, forecast planning, demand-supply balancing, and supply escalation management. This business engagement is critical to developing actionable insights, identifying improvement opportunities, and delivering solutions that create measurable value. Working closely with Sales, SCM, Finance, and Global teams, you will help accelerate operational efficiency, process standardization, and the adoption of global best practices, contributing directly to organizational productivity and business growth. Key Responsibilities Data Analytics & Business Intelligence Analyze business data, including sales, bookings, backlog, forecasts, inventory, and customer demand trends. Design, develop, and maintain dashboards and reports using Power BI. Support KPI tracking and provide analytical insights to facilitate management decision-making. Utilize SQL to extract, validate, and analyze data from multiple systems and sources. Identify business challenges and provide data-driven recommendations for improvement. Drive process standardization and continuous improvement initiatives. Leverage AI and automation technologies to enhance operational efficiency and productivity. Support the deployment and adoption of Global Best Practices and standardized business processes. Business Partnership & Customer Operations Partner closely with Sales, SCM, Finance, and other stakeholders to understand business processes and customer requirements. Support Customer Operations activities, including forecast management, supply-demand balancing, and supply escalation management. Identify operational pain points and solve business challenges through analytics, automation, and AI-driven solutions. Collaborate with Global teams to drive process improvements and global standardization efforts. Act as a trusted business partner by providing actionable insights and recommendations that support decision-making across the organization. Required Qualifications Bachelor’s degree or equivalent. Experience with data extraction and analysis using SQL. Advanced Microsoft Excel skills. Experience using Power BI or comparable Business Intelligence tools. Strong communication skills in both Japanese and English. Ability to transform complex data into clear, meaningful insights and visualizations. Preferred Qualifications Experience with low-code automation tools such as Power Automate and Power Apps. Experience utilizing Generative AI tools, such as Microsoft Copilot, Claude, Claude Code, ChatGPT, or similar platforms. Experience with Python for data analytics or process automation. Knowledge of SAP and/or SAP S/4HANA. Experience in Customer Operations, Sales Operations, Supply Chain Management, or related functions. Semiconductor or electronics industry experience. Project management experience. Ideal Candidate We are looking for candidates who: Are passionate about solving business problems through data and analytics. Enjoy working closely with business teams to understand operational challenges and drive improvements. Can leverage SQL, Power BI, AI, and automation tools to create measurable business value. Have a continuous learning mindset and embrace emerging technologies. Thrive in a collaborative, global work environment. Are passionate about fostering a data-driven decision-making culture. Can combine business understanding with analytical expertise to deliver practical and impactful solutions. Application Requirements English Resume Japanese Resume (履歴書) Japanese Career History / Work Experience Document (職務経歴書) Japanese Version Analyst, Customer Operations Position Summary Customer Operations組織の業務変革およびデジタルトランスフォーメーションを推進する BI & Data Analyst を募集します。 本ポジションでは、レポート作成やデータ分析に加え、ビジネスインテリジェンス、業務自動化、生成AIの活用を通じて、Customer Operations、Sales、SCM、および経営層の意思決定を支援し、業務改善をリードしていただきます。 また、分析業務だけでなくCustomer Operations業務にも携わることで、顧客対応、需給管理、Forecast管理などの実務や課題を深く理解し、真に価値のある分析・レポート・改善提案へとつなげていただくことを期待しています。 SalesやSCMをはじめとする関連部門やGlobal Teamと密接に連携しながら、データとテクノロジーを活用して業務効率化、標準化、およびGlobal Best Practiceの展開を推進し、組織全体の生産性向上とビジネス成長に貢献していただきます。 Key Responsibilities Data Analytics & Business Intelligence 売上、受注、バックログ、Forecast、在庫などのデータ分析 Power BIを活用したダッシュボードおよびレポートの設計・開発・運用 KPIの可視化および経営レベルの意思決定支援 SQLを活用したデータ抽出、分析、およびデータ品質向上 ビジネス課題の特定と、データに基づく改善提案の実施 業務プロセスの標準化および継続的改善の推進 AIおよび自動化ツールを活用した業務効率化の推進 Global Best Practiceおよび標準プロセスの導入・展開支援 Business Partnership & Customer Operations Sales、SCM、Financeなどの関連部門と連携し、ビジネス課題や顧客ニーズを理解する Forecast管理、需給管理、Supply Escalation対応などのCustomer Operations業務をサポートし、現場理解を深める 現場課題をデータ分析、自動化、AI活用を通じて解決する Global Teamと協働し、グローバル標準化および業務プロセス改善を推進する ビジネスパートナーとして関係部門へ分析インサイトを提供し、意思決定を支援する 必須要件 学士号以上 SQLを活用したデータ抽出・分析の実務経験 Excel上級スキル Power BIまたは同等のBIツールの利用経験 日本語および英語によるコミュニケーション能力 複雑なデータを分かりやすく可視化し、説明できる能力 歓迎要件 Power Automate、Power Appsなどのローコードツール活用経験 Microsoft Copilot、Claude、Claude Code、ChatGPTなどの生成AI活用経験 Pythonを用いたデータ分析または業務自動化の経験 SAP / SAP S4HANAの利用経験 Customer Operations、Sales Operations、Supply Chain Management分野での業務経験 半導体業界または電子部品業界での経験 プロジェクトマネジメント経験 以下のような志向をお持ちの方を歓迎します。 データ分析を通じてビジネス課題の解決に貢献したい方 現場を理解しながら業務改善や変革を推進したい方 SQL、Power BI、AIツールを活用して価値創出に取り組みたい方 新しいテクノロジーや生成AIを積極的に学び、活用できる方 グローバル環境において、多様なチームと協働できる方 データドリブンな意思決定文化の醸成に貢献したい方 分析力と現場理解の両方を活かし、組織全体の成長に貢献したい方 Application Requirements English Resume 日本語履歴書 日本語職務経歴書 For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process. Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group. Job Req Type: Experienced Required Travel: Yes, 10% of the time Shift Type: 1st Shift/Days