Service Contract Manager

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Service Manager __ What we believe in At ABB, we are dedicated to addressing global challenges head-on. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are important drivers in our goal to enable everyone to create sustainable solutions. This is our story. Make it your story. Your role and tasks Are you motivated by building long-term customer relationships and ensuring that service agreements deliver value for both customers and ABB? We are looking for a Service Contract Manager to join our Electrification Service team in Denmark. In this role, you will take ownership of service agreements and Power Care contracts, ensuring that commitments are fulfilled, customer expectations are met, and opportunities for further value creation are identified. You will work closely with customers, service engineers, sales colleagues, and operational teams to support reliable service delivery and contribute to the continued growth of ABB’s service business. Your responsibilities will include: Managing and coordinating service agreements throughout their lifecycle. Conducting regular customer reviews and following up on contract performance and KPIs. Working with customers to identify operational improvements and additional service opportunities. Supporting contract renewals by preparing performance reviews and recommendations for future solutions. Contributing to tenders and service proposals by ensuring alignment between customer requirements and delivery capabilities. Identifying contractual risks and ensuring compliance with agreed terms and conditions. Coordinating stakeholders involved in contract execution and ensuring timely delivery of services. Supporting ABB’s continued development of service agreements and Power Care offerings in the Danish market. Qualifications for the role Experience working with service agreements, contract management, customer service, project management, or a related business area. Ability to build constructive relationships with customers and collaborate across multiple functions. Experience following up on performance metrics, service delivery, or contractual commitments. Understanding of technical service environments, industrial solutions, electrical infrastructure, or related industries. Ability to identify business opportunities while maintaining a customer-focused approach. Effective communication skills in both Danish and English. Ability to organize and prioritize tasks while managing several stakeholders and activities simultaneously. More about us At ABB, we have a clear goal of promoting diversity and inclusion in terms of gender, LGBTQ+, disability, ethnicity, and age. Together, we have embarked on a journey where we all individually and collectively celebrate and welcome individual differences. You can look forward to joining a workplace that values employee well-being. We put a lot of focus on a positive work environment and invest in ongoing development for you and your colleagues. The role is based in Middelfart and follows a hybrid work model, combining office collaboration with flexibility to work remotely when appropriate. You will contribute to a cooperative workplace in which knowledge exchange and cross-team collaboration play a central role. If you’d like to learn more about our efforts around workplace environment and sustainability, you can read more here: ABB Sustainability The position reports to Lars Kjær Mathiasen. Apply for the job online, where you can also sign up to receive notifications on other opportunities within ABB. If you have questions about the position before then, you are welcome to contact Lars Kjær Mathiasen at +45 53 53 40 02. The application deadline is 09.09.2026. We look forward to receiving your application. ABB is a global technology leader in electrification and automation, enabling a more sustainable future with efficient use of resources. By connecting our knowledge in engineering and digitalization, ABB makes industry more efficient, productive, sustainable, and able to improve their performance. At ABB, we call it 'Engineered to Outrun'. The company has over 140 years of history and more than 110,000 employees worldwide. In Denmark, you will have more than 550 colleagues in offices in Ballerup, Middelfart, Esbjerg, Kalundborg and Aalborg. Join us. Be part of the team where progress takes place, industries transform, and your work shapes the world. Run What Runs the World. #RunWithABB Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.