Sr. Instrument Service Engineer - Training Center

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. The Senior Instrument Service Engineer – Training Center serves as the final technical authority for all diagnostic instruments supporting customer and internal training. This role is accountable for instrument readiness, performance, compliance, and risk prevention to ensure uninterrupted training delivery and a world class customer experience. Operating with a high degree of autonomy, the position extends beyond break/fix service and includes advanced diagnostics, performance trend analysis, instructor enablement, and cross functional technical leadership.Job Duties / Responsibilities Training Center Instrument Ownership & Readiness Own the technical performance, configuration, and readiness of all diagnostic systems used for customer and internal training. Execute daily instrument readiness activities, including early morning startup, quality control, and verification of issue resolution prior to class start. Serve as the final technical authority ensuring instruments meet defined training and customer experience standards. Lead advanced troubleshooting, corrective actions, upgrades, installations, relocations, and configuration management. Advanced Diagnostics, Performance Trends & Risk Prevention Analyze service history, instrument logs, uptime data, and failure trends. Identify systemic issues, readiness gaps, and service risks impacting training delivery. Proactively mitigate risks before impact to scheduled training. Provide clear, data‑driven recommendations to improve reliability. Partner with Engineering, Product Support, and Education teams to resolve systemic issues. Preventive Maintenance, Quality & Compliance Plan, perform, and document preventive maintenance aligned with Siemens Healthineers standards and training schedules. Manage and execute Modification Updates (MUs) and software upgrades with full documentation. Maintain audit‑ready service records and strict adherence to QMS, regulatory, safety, and documentation requirements. Support audits, investigations, CAPAs, and quality initiatives related to training instruments. Technical Leadership & Instructor Enablement Act as the primary technical escalation point for training center instrumentation. Deliver service, instrument care, and fault‑prevention training to instructors and internal stakeholders. Develop and maintain training center‑specific readiness checklists, service best practices, and guidance. Mentor associate and mid‑level Service Engineers supporting the training environment. Translate complex technical issues into clear, actionable guidance. Cross‑Functional Collaboration & Infrastructure Support Act as a technical partner for cross‑functional local and global initiatives. Provide structured feedback and recommendations for product enhancements based on real‑world instrument behavior. Support technical workshops and enablement for instructors, FlexForce, and service teams. Provide engineering guidance for laboratory infrastructure (water systems, refrigeration, environmental controls). Partner with Facilities and external contractors on training center upgrades, renovations, and compliance initiatives. Serve as the training center’s engineering liaison during construction or upgrade projects. Continuous Improvement & Reporting Provide regular updates on service status, planned maintenance, repairs, and identified risks. Drive continuous improvement initiatives to enhance reliability, service processes, and training center efficiency. Lead or contribute to special projects and product launches as required. Key Performance Indicators (Optional Workday Section) Instrument uptime and availability Zero missed or delayed classes due to preventable instrument issues Proactive risk identification and mitigation Consistent training readiness and customer experience Required Education Bachelor’s degree in Engineering, Biomedical Engineering, or related technical discipline preferred (Equivalent experience accepted) Required Experience Minimum 5 years of field service or engineering experience with complex medical or laboratory diagnostic instruments Demonstrated experience with Atellica platforms or equivalent IVD systems preferred Experience with automation, middleware, or high‑volume laboratory environments preferred Required Skills Expert‑level troubleshooting and systems thinking Strong diagnostic, analytical and problem‑solving skills applied to complex technical issues Ability to operate independently with limited oversight Exceptional organizational skills with the ability to work independently and make decisions with limited oversight. Ability to manage multiple systems, priorities, and deadlines simultaneously. Strong written, verbal, and interpersonal communication skills Proven ability to influence without authority High attention to detail and disciplined documentation practices Customer‑focused mindset with clear ownership and accountability Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Teams Experience with service documentation systems and databases Physical Requirements Ability to lift and move equipment up to approximately 50 pounds, with or without accommodation Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here. The base pay range for this position is: $81,060 - $111,463 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal backgroun