Hospitality Supervisor

Job description

SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. ABOUT THE ROLE: The SpaceX Hospitality team serves all employees, customers, government partners, potential clients and/or visitors with everything from snacks to daily meals to full-service events. The Hospitality Supervisor supports the direction and management of the organization’s food/beverage operations and is directly responsible for the quality of service throughout one or more of our food service outlets/catering locations. This role assists in developing and implementing effective customer service strategies and training programs. Duties include, but are not limited to, coordinating service operations; monitoring, positioning, and motivating staff; ensuring excellent customer service; engaging with customers; hiring, onboarding, and developing talent; maintaining team compliance with mandatory trainings; handling scheduling and payroll; and setting/upholding customer service principles. Additionally, maintaining food safety and sanitation standards is of utmost importance and necessity to protect the health of all served individuals, comply with regulations, and uphold the organization's commitment to excellence. The Hospitality Supervisor supports SpaceX’s mission by overseeing day-to-day hospitality functions and providing quality food/beverage options. This creates exemplary, professional and welcoming service environments that enhance productivity and morale. RESPONSIBILITIES: Set and enforce standards for hospitality operations and guest interactions Support conceptualization and implementation of new services, offerings, and training programs Oversee day-to-day operations through one or more food service outlets/catering locations Manage direct reports, including hiring, performance evaluations, development opportunities, 1:1 meetings, responsibility assignment, communication facilitation, and feedback documentation Assist with organizing and coordinating events, including large onsite/offsite gatherings and catering requests Enforce food safety practices and maintain clean, safe workstations Coordinate and enhance team time management Train staff on customer service expectations, menu knowledge, allergen, and nutritional awareness; create and maintain in-person and online training materials Manage and monitor product quality, consistency, service, menu accuracy, and inventory levels; address issues as needed Monitor financial activities, support scheduling, sales data collection/reporting, and other administrative tasks Communicate with vendors for orders, deliveries, and product quality issues BASIC QUALIFICATIONS: High school diploma or equivalency certificate 6+ years of food service industry experience with 2+ years of leadership experience Ability to carry large, heavy items unassisted (up to 25lbs) Must have the ability to stand for long periods – up to 8-12 hours a day Able to perform frequent bending, stooping, and lifting of objects through entire shift Must be able to work all shifts and available for overtime, weekends and holiday(s) as needed &l