HR Operations Team Lead - CB

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This Position reports to: HR Delivery Manager Key Responsibilities1. Compensation & Benefits Operations - Cluster CountriesLead and manage end-to-end C&B operations for assigned cluster countries, ensuring timely and accurate execution of all rewards transactions. Oversee salary benchmarking, pay review cycles, merit increase processing, and market data analysis for cluster geographies. Ensure country-specific compensation structures and benefit programmes are maintained and aligned with global ABB policy. Manage benefits enrolment, renewals, vendor coordination, and employee queries related to health, wellness, retirement, and other benefit plans. Partner with local HRBPs and country HR teams to address C&B escalations, exceptions, and complex cases. Maintain data integrity in HR systems (Workday / SAP) for all compensation and benefits records across cluster countries. 2. Annual Incentive Plan (AIP) Process ManagementOwn and drive the Annual Incentive Plan (AIP) process end-to-end for Global: from target setting, mid-year review, year-end calculation to payout processing. Coordinate with P&R, HRBPs, and Business Leaders to ensure accurate AIP eligibility lists, payout calculations, and exception management. Manage AIP communication and employee-facing documentation in coordination with HR Front Office and COE. Ensure all AIP activities comply with ABB global guidelines, local labour laws, and audit requirements.Perform quality checks and reconciliation of AIP data before final payroll submission. Track AIP timelines, identify risks, and proactively escalate issues to the Hub Delivery Manager. 3. Team Leadership & Performance ManagementLead a team of C&B specialists; manage work allocation, capacity planning, and business continuity. Conduct regular performance reviews, one-on-ones, and development conversations. Coach and mentor team members to build technical C&B capability and process expertise. Foster a high-performance, customer-centric, and collaborative team culture. Handle escalations with composure and resolve complex issues in a timely manner. 4. Compliance & Regulatory AdherenceEnsure all C&B operations comply with local labour laws, statutory regulations, GDPR, and ABB internal controls across cluster countries. Support internal and external audits by providing accurate documentation and evidence. Monitor regulatory changes impacting compensation and benefits in cluster geographies and implement required updates. 5. Stakeholder Engagement & Customer ExperienceBuild strong partnerships with HRBPs, COEs, Finance, and Payroll teams across cluster countries. Proactively manage stakeholder communication on C&B matters, process timelines, and issue resolution. Analyse customer satisfaction feedback and drive continuous improvement in C&B service delivery. Serve as the primary point of contact for all C&B-related escalations from cluster country stakeholders. 6. Operational Optimization & InnovationContinuously review C&B processes to identify inefficiencies and implement improvements. Leverage HR technology (Workday, SAP, ServiceNow) to automate and streamline C&B workflows. Support global HR initiatives such as total rewards redesign, policy harmonisation, and M&A activities. Explore AI-enabled tools and analytics to enhance C&B reporting, benchmarking, and decision support. Qualification for the role Bachelor’s or master’s degree in human resources, Administration, or other relevant fields Must have 7 to 10 years of experience in the Compensation and Performance function Should possess excellent written and verbal communication skills, strong analytical abilities and strategic thinking. Excellent user knowledge of Microsoft Office and Excel skills and other analytic tools and techniques is a must Must have team handling and delegation skills and the ability to create a learning atmosphere among team members Strong Customer service orientation and collaborative and conflict-resolving skills is an added advantage More about us In ABB HR our mission is to help ABB stand out when it comes to our people - from leadership, performance and talent management to rewards and career growth. Our goal is to be an employer of choice and deliver excellent experiences throughout the employee lifecycle. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe. Recruitment Fraud Warning ABB never asks for payment from job applicants. All genuine job offers follow a formal application and interview process. View current job openings and apply at: https://careers.abb/global/en/home For more information, read our full fraud warning notice at: https://global.abb/group/en/careers/how-to-apply/fraud-warning