Technical Engineering Supervisor

Job description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Technical Engineering Supervisor What does a successful Technical Engineering Supervisor at Fiserv do? As a Technical Engineering Supervisor, you will lead the technician team supporting production equipment across 2nd shift in Chesapeake. You will be a partner with operations, maintenance, and site leadership to maintain equipment performance, resolve escalated technical issues, and support a safe, efficient production environment. Your work helps reduce downtime, improve response to equipment issues, and strengthen technician capability across the operation. What you'll do: Supervise technician coverage across all assigned shifts to support production equipment reliability, timely issue resolution, and consistent maintenance execution. Oversee complex maintenance and repair work on production machines, industrial machinery, timing devices, and electrical and electronic equipment. Review escalated work tickets, direct troubleshooting efforts, and follow through to confirm satisfactory completion of maintenance activities in production. Monitor technician activity on the floor and coach team members on troubleshooting methods, equipment recovery, preventive maintenance, and safe work practices. Train, develop, and evaluate technicians to improve technical capability, work quality, and readiness to support changing operational needs. Partner with operations, vendors, and management on equipment issues, special projects, and process or operational changes that affect maintenance support. Create and maintain reports, work records, and related documentation to track equipment issues, technician activity, and maintenance support needs. Drive cost control efforts by monitoring parts usage, identifying cost savings opportunities, and reducing unnecessary maintenance-related expense. Ensure safety protocols are followed in all maintenance activities and address noncompliance through coaching, corrective action, and process reinforcement. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: 5+ years of experience supervising maintenance or technical support activities for production equipment, industrial machinery, or related manufacturing systems. 4+ years of experience troubleshooting, repairing, and coordinating maintenance work for mechanical, electrical, and electronic equipment in a production or industrial environment. 4+ years of experience managing and developing teams in a maintenance, engineering support, or technical operations environment. 4+ years of experience training technicians, assigning work, and monitoring workflow to support production uptime and maintenance quality. 4+ years of experience creating reports, tracking work activity, and using maintenance records or related systems to support operational decisions. High School Diploma, Associate degree, or higher in engineering technology, industrial maintenance, electronics, or a related field, or equivalent combination of education, related experience and/or military experience. Experience that would be great to have: Experience supporting equipment across multiple shifts in a high-volume production environment. Experience working with vendors on equipment service, replacement parts, or special project execution. Experience identifying cost savings opportunities related to maintenance parts, repairs, or equipment performance. How you'll work: This role requires you to work 2:00 pm to 10:30 pm; Monday-Friday and be on -call as needed for weekends. Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Benefits at Fiserv: Fuel Your Life program to support your physical, financial, social, and emotional well-being. Paid holidays and generous time away policies. No-cost mental health support through Employee Assistance Programs. Living Proof program to recognize your peers’ extra effort with points redeemable for rewards. Eight Employee Resource Groups to foster a collaborative culture and expand your network. Unparalleled professional growth with training, development, and internal mobility opportunities. Medical, dental, vision, life, and disability insurance options available from day one. Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan. Tuition assistance and reimbursement program. Paid parental and military leave. Salary Range $79,000.00-$112,000.00 These pay ranges apply to employees in Virginia and Maine. Pay ranges for employees in other states may differ. This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.