Customer Care Coordinator, Home Healthcare

Job description

R10098379 Customer Care Coordinator, Home Healthcare (Open) Location: Mississauga, ON - Creditview Rd (VA HO) - Respiratory therapy At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients. Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world? How will you CONTRIBUTE and GROW? The Customer Care Coordinator (CCC) provides customer service by answering incoming calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the patient file. The incumbent will carry out all responsibilities while promoting VitalAire's safety and quality practices.● Answering large volume of calls in a timely manner ● Identify customer needs, clarify information, research issues and provide resolutions ● Creates and updates customer fi les for Customer Management and scheduling systems ● Maintains client confi dence and protects VitalAire operations by keeping information confi dential ● Maintains integrity of client fi le information by documenting both written and verbal correspondence ● Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers ● Responds to Sleep health and Oxygen customer service inquiries providing appropriate solution or recommendation ● Handling customer complaints; receiving and reporting incidents ● Troubleshooting Sleep Apnea and Oxygen equipment malfunction calls and where necessary escalate calls to designated Respiratory Therapist (RT) ● Conduct outbounds calls as required to complete or update client fi le ● Maintain knowledge of products, services and policies ● Supporting the business to conduct inbound and outbound sales calls to prospective clients, qualifying leads and driving business growth ● Consistently meet and exceed defi ned key performance indicators (KPIs) to drive team success and achieve core business objectives ● Performs other Customer Service related activities as required __________________Are you a MATCH? High School Diploma Background or experience in Customer Service/Medical Office preferred Google Docs, Sheets, Gmail applications and Microsoft applications Keyboarding Skills (+45 wpm) Strong experience with data management Marketing and Sales skills are an asset Bilingual is an asset Additional Information Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualification and other job-related reasons. This job grade falls within a salary band starting at the minimum of $45,000 with opportunity for advancement. Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent. Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.