IS Service Owner for BASIS Infra

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This Position reports to: IS Service Owner Your role and responsibilities (Mandatory) In this role, you will have the opportunity to lead defined service lines in the design and development of end-to-end lifecycle roadmaps and effective and efficient delivery of services together with a team of dedicated internal and external suppliers. Each day, you will be responsible to design, implement, and maintain the framework to deliver the services in scope, on time, within budget, and in line with the customer’s expectations. You will also showcase your expertise by managing multiple third-party global vendor contracts to assure high service quality and optimizing the cost. The work model for the role is #Hybrid This role is contributing to the core IS Services in India. You will be mainly accountable for: Lead the strategy, governance, and operations of SAP BASIS infrastructure across on-premise and cloud (RISE/BTP) environments Manage SAP landscapes (ECC, S/4HANA, BW/4 HANA, MDG, SLT, GRC, etc.) including installations, upgrades, migrations, performance tuning, and DR strategies Own and drive SAP RISE platform management, ensuring high availability, scalability, and operational stability Provide technical leadership on SAP BTP services and integrations, ensuring alignment with enterprise cloud strategy Oversee system monitoring (SAP Cloud ALM), proactive issue detection, and performance optimization Lead root cause analysis (deep dive into logs, traces, dumps) and ensure timely resolution of critical issues Define and enforce standards for transport management, system refresh, patching, and change management Drive cloud transformation and migration initiatives, including hyper-scaler alignment and architecture decisions Collaborate with cross-functional teams (Architecture, Security, Application) to align infrastructure with business needs Manage vendor relationships (e.g., TCS, SAP ECS, partners) ensuring service quality, SLA adherence, and cost optimization Drive automation and innovation in BASIS operations (monitoring, housekeeping, performance improvements. Qualifications for the role Bachelor's or master's degree in any background, Information Systems, Business Administration, or a related field. 15+ years of SAP Basis experience in a leadership role. Minimum 3+ years managing teams, stakeholders, and vendors in a service delivery environment Should be able to manage VMs on Cloud(AWS, Azure, GCP) Certifications required- ITIL certifications Certifications preferred- PMP certifications, SAP BASIS/ RISE. More about us Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe. Recruitment Fraud Warning ABB never asks for payment from job applicants. All genuine job offers follow a formal application and interview process. View current job openings and apply at: https://careers.abb/global/en/home For more information, read our full fraud warning notice at: https://global.abb/group/en/careers/how-to-apply/fraud-warning