Global Product Support Specialist, Underground Automation, Load and Haul

Job description

Who we are? Automation is a Business Unit within Sandvik’s Mining Business Area. It’s home to AutoMine®, the world-leading solution for autonomous mining and Universal Field Robots (UFR), a fast-growing provider of autonomous solutions for surface and underground mining. Our hubs in Tampere (Finland) and Brisbane (Australia) focus on developing advanced automation and robotic technologies for mobile machinery. We work closely with the sales areas within business area Mining to deliver exceptional service and support to customers worldwide, and together, we’re shaping the future of mining! We are looking for a dynamic and energetic Global Product Support Specialist. The position is permanent and based in Tampere (Tulli Business Park), Finland and reports to the Operations Lead, Global Automation Services, AutoMine® product family. Your mission As a Global Product Support Specialist, you are responsible for product support for underground load and haul automation. You will provide sales areas and customers with technical support in all phases of underground load and haul automation’ life cycle where safety awareness is paramount. You will provide field support, equipment and system start-ups and training support together with equipment teams to sales areas and customers. Essential part of the product support is to help Underground Automation Product Line receive sales area feedback to improve underground automation product offering and competitiveness. We expect that you will perform your duties with a high degree of independence, initiative, efficiency, and judgment. You will work in close collaboration with product line, product development, project office and supply chain, training, and product support. Succeeding in the job requires active communication between the internal and external key stakeholders worldwide. In addition, you will: Participate in and support new products and offering development projects. Support commissioning of underground load and haul automation systems and equipment in the field. Support underground automation and digitalization competence development and training activities both in the factory and in the field. Owning and ensuring successful underground automation offering customer demonstrations. Participate in developing competitive product support to support automation business growth and life cycle services. Participate in resolving technical enquiries, provide diagnostic and product application support to sales area teams. Your work consists of wide range of daily support tasks for product support, product development testing, customer demonstrations, systems startups, and training; special focus on ‘system / unit down’ situations. Your background and what we find important You need to have a passionate to lead and to take a proactive approach in “getting things done” while maintaining good team collaboration with internal and external stakeholders. You will possess a suitable degree (B.Sc. or M.Sc.) in technology or equivalent studies in a technical field and have at least couple of years’ experience in product support, load and haul machine maintenance and AutoMine® systems. Experience in heavy machinery, loading and hauling equipment and BEV is highly valued. You are capable of clearly expressing your ideas and have a strong interest in working with experts across cultural boundaries. Frequent international travel is part of this role. Fluency in English as well as supporting can-do attitude are prerequisites. You are eager to learn and have a passion for working within the mining and technology industry. You have a passion for excellent customer service, and you can easily establish and maintain good contacts within your professional network, good communication and teamwork skills. You are curious to learn all the time, new products, solutions, processes, and IT tools – lifelong learning is your key motivator. Sandvik is dedicated to ensuring the health and work ability of all employees. In line with risk assessments for the mining industry, regular health examinations are provided. Employees regularly working at our customer sites must successfully complete a specific health examination before an employment contract is offered. What’s in it for you? We offer you an interesting role in an international business environment, extraordinary products, great colleagues, opportunities for your professional development and wide range of employee benefits. At Sandvik, we encourage an inclusive working environment and strongly believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and thereby, our customers. Contact Information For further information about this position, please contact the recruiting manager: Paul Steyn, Operations Lead, Global Automation Services, AutoMine®, Business Unit Automation, tel. +358 50 4751300 (during office hours 9-17, EEST). For further information regarding the recruitment process, please contact: HR Services, Finland, tel. +358 800 1 44444 (weekdays at 9-11 or 12-15, EEST). We look forward to hearing from you Submit your application at home.sandvik/careers by Sunday September 6th, 2026. Your application should consist of an introductory letter and a CV (in English). When applying in our system, please make sure to also attach your cover letter when asked to upload your CV. Click apply and include your cover letter and CV in English. Please make sure to attach all files when uploading your CV. Kindly note that we don’t accept applications by email. Job ID: R0095098 About our company Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2025, the group had approximately 42.000 employees, sales in more than 150 countries and revenues of about SEK 121 billion. Visit our stories hub, LinkedIn, Facebook and to get to know us better. We have already decided which recruitment channels and marketing campaigns we want to use, and we politely decline any further contact about the matter.