Application Support Analyst

Job description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re an award-winning employer reflecting how our employees are at the very heart of what we do: UK & Ireland's premier AWS, Microsoft & Oracle partner 3300+ strong, €350/£300m revenue business 10+ years as a Great Place to Work in Ireland & UK Best Workplace for Women in the UK & Ireland by GPTW Best Workplace for Wellbeing in the UK by GPTW We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!. Key Responsibilities: Support and maintain critical OT systems, including NMS and SCADA, ensuring the system availability, reliability, and performance. Troubleshoot and resolve complex application, integration, and operational technology issues within the OT systems. Support, maintain, and develop custom interfaces between the OT systems and ESB and third-party systems, ensuring the effective integration and exchange of operational data. Support, maintain, and enhance custom NMS reporting functionality to meet operational and business reporting requirements. Perform data maintenance activities, including data housekeeping, validation, and data refreshes across OT environments. Delivery of enhancement projects for the existing OT systems, ensuring alignment with operational and strategic objectives. Work with OT system vendors to ensure issue resolution, review and approve change requests, guide the implementation of new functionality, and coordinate effectively with vendor support teams to ensure systems remain stable, secure, and aligned with operational and business requirements Support the delivery of new projects including system upgrades and problem resolution activities. Support testing activities, including system, integration, user acceptance, and regression testing for upgrades, enhancements, and new functionality. Work closely with the wider OSS team, OT Delivery, Enterprise Services, the OT vendors, and business stakeholders to ensure the successful operation and continuous improvement of critical real-time operational systems. Work closely with other areas of the business to understand operational requirements, address system issues, and deliver effective technology solutions. Maintain regular engagement and communication with team members, business stakeholders, vendors, and support teams to ensure effective service delivery and project execution. Support the ongoing development and optimisation of advanced DMS applications, including Power Flow, Network Optimisation, Load Forecasting, FLISR, and DERMS capabilities. Support knowledge management and capability development including producing and maintaining high-quality technical documentation, standard operating procedures, configuration records, user guides, and operational runbooks to support effective system operation and support Supervise, mentor, and support junior team members, promoting collaboration, knowledge sharing, and technical skill development. Essential Knowledge, Skills and Experience Minimum of 4 years post-graduate experience in Computer Science, Information Systems or a related discipline Proven ability to support, maintain and troubleshoot mission-critical IT/OT systems with high availability and resilience requirements. Excellent Unix/Linux administration and shell scripting capabilities (Bash, KSH). Excellent SQL querying, database analysis, and PL/SQL programming skills. Experience in Python programming. Experience developing and maintaining system integrations and custom interfaces. Strong data management skills, including validation, cleansing, transformation, and maintenance activities. Ability to investigate complex technical issues, identify root causes, and implement sustainable solutions. Experience supporting testing activities, including System Testing, Integration Testing, User Acceptance Testing, and Regression Testing. Ability to produce and maintain high-quality technical documentation, operational procedures, and support documentation. Experience supporting system enhancements, upgrades, and project delivery activities. Ability to supervise, mentor, coach, and technically develop junior team members. Promote collaboration, knowledge sharing, and continuous improvement across the team. Ability to provide technical leadership and guidance during problem-solving and project delivery activities. Excellent analytical and problem-solving skills. Ability to work independently and within a team environment with minimal supervision. Ability to work effectively with cross-functional teams and business leaders to define requirements, resolve issues, and deliver solutions. Strong vendor management skills with the ability to build and maintain effective relationships with technology partners. Excellent communication, presentation, and report-writing skills. Strong interpersonal skills with the ability to engage effectively at all organisational levels. Strong organisational skills with the ability to manage multiple priorities and meet demanding deadlines. Flexible and adaptable approach to work, with a strong focus on customer service and operational excellence. Self-motivated with the ability to manage personal workload while supporting wider team objectives. Desirable Knowledge, Skills and Experience Experience working with SCADA and NMS or similar OT systems Experience working with Electrical Utility Network Data Models Experience is software development, programming and scripting At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability. Salary Range: €45,000-€54,000 Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance Financial Wellbeing initiatives including; Version 1 Pension with a 5% employee-matched contribution, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. 24 days holiday allowance plus Public Holidays, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat Reward schemes including Version 1’s Annual Excellence Awards & quarterly Star Awards. Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. And many more exciting benefits… drop us a note to find out more. Version 1 is an equal opportunities employer We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and w