Manager Business Operations

Job description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Manager Business Operations About your role: Support Embedded Finance and Digital Asset programs as a senior individual contributor responsible for business process design, governance, optimization, and continuous improvement. Partner with product, engineering, compliance, risk, finance, sponsor management, and operations teams to establish scalable operating models that support growth, operational excellence, regulatory compliance, and client satisfaction. What you'll do: Serve as the process owner for critical Embedded Finance and Digital Asset operational workflows. Design, document, maintain, and improve end-to-end business processes, operating procedures, playbooks, runbooks, service level agreements, and operational standards. Develop process inventories, process maps, operating models, responsibility assignment matrices, and control documentation. Establish process governance standards, ownership models, review cycles, change management procedures, escalation paths, and performance measurement frameworks. Facilitate process reviews to identify inefficiencies, bottlenecks, risks, control gaps, and automation opportunities. Ensure business processes align with regulatory requirements, sponsor bank obligations, contractual commitments, and internal control expectations. Lead process improvement initiatives focused on customer experience, controls, efficiency, and cost reduction. Conduct root cause analyses and implement corrective actions in partnership with cross-functional teams. Drive automation opportunities with product and engineering teams. Lead operational readiness activities for new products, partners, and business initiatives. Assess operational impacts of process, technology, and organizational changes and develop implementation plans, procedures, training materials, and operational documentation. Establish and maintain key performance indicators, service level agreements, risk indicators, quality metrics, dashboards, scorecards, executive presentations, and reporting packages. Support audits, regulatory reviews, risk assessments, issue management, and remediation efforts while maintaining audit-ready process documentation and evidence. Lead cross-functional initiatives and present recommendations, business cases, and performance results to leadership. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: 6+ years of experience in business operations, process management, program management, operations management, financial services, payments, financial technology, banking, or a related field. 6+ years of experience designing, documenting, governing, and improving business processes in regulated or operationally complex environments. Experience developing process maps, operating procedures, governance frameworks, controls, and performance metrics. Experience developing executive reporting, dashboards, presentations, and operational analyses. Proven ability to lead cross-functional initiatives and influence stakeholders without formal management authority. Advanced proficiency in Microsoft Office applications including Excel, PowerPoint, Word, and Visio. Bachelor’s degree in business administration, operations management, finance, economics, analytics, information technology, or a related field, or equivalent combination of education, related experience and/or military experience. Experience that would be great to have: Experience supporting Embedded Finance, Banking-as-a-Service, sponsor bank programs, payments, Automated Clearing House, card issuing, deposits, digital assets, or financial technology operations. Experience with business process management, operational excellence, Lean, Six Sigma, or continuous improvement methodologies. Experience supporting regulatory examinations, audits, operational risk programs, or compliance initiatives. Lean Six Sigma Green Belt, Lean Six Sigma Black Belt, Project Management Professional, Certified Business Process Professional, or similar certification. How you'll work: This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Benefits at Fiserv: Fuel Your Life program to support your physical, financial, social, and emotional well-being. Paid holidays and generous time away policies. No-cost mental health support through Employee Assistance Programs. Living Proof program to recognize your peers’ extra effort with points redeemable for rewards. Eight Employee Resource Groups to foster a collaborative culture and expand your network. Unparalleled professional growth with training, development, and internal mobility opportunities. Medical, dental, vision, life, and disability insurance options available from day one. Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan. Tuition assistance and reimbursement program. Paid parental and military leave. This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.