UAS Technical Field Representative

Job description

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination (English) Aviso: Transparencia en el Pago No Discriminación (Spanish) Job Description: Are you a seasoned aerospace or uncrewed aerial systems (UAS) expert ready to bridge the gap between cutting-edge engineering and real-world flight operations? Airbus Helicopters is seeking a highly skilled Technical Field Representative to serve as the primary technical interface for our advanced Flexrotor UAS platform. In this high-impact, hybrid role, you will split your time between remote technical support and hands-on global field integration—driving customer success, solving complex technical challenges, and directly influencing future aircraft engineering. Meet the Team: The Airbus Helicopters Flexrotor Program offers one of the most sophisticated small tactical unmanned aerial systems (STUAS) with vertical take-off and landing (VTOL). It can be used day or night by US and allied forces for a diverse range of intelligence, surveillance, target acquisition and reconnaissance (ISTAR) on land and at sea. Your Working Environment: Nestled in the heart of the spectacular Columbia River Gorge in Bingen, WA, our workplace offers innovation and the ability to contribute to game-changing solutions while enjoying the flexibility to spread your wings. Whether it's solving complex challenges, or celebrating victories, you’ll be part of a cohesive crew that thrives on innovation and the beauty that the Northwest has to offer! How We Care for You: Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”) Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program. Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. As a leader in our field, Airbus Helicopters, Inc. provides relocation assistance for qualified positions and a comprehensive compensation and benefits package. Your Challenges: Technical Support & Customer Interface (50%) Customer Support & Troubleshooting: Communicate with customers via phone, email, or technical databases to resolve requests for help with assigned products. Assist customers with troubleshooting, product information, documentation, repair requests, and technical inquiries. Serve as the main contact for hotline support. Operational Interface: Provide dedicated support to Flexrotor customers, operators, service centers, and uncrewed aerial system (UAS) operators. Interface with Engineering and other Flexrotor departments regarding product improvements and technical resolution. Team Collaboration: Work with other Regional Technical Representatives and Flight operations to learn and refine support techniques through advice, shared documentation, mentorship, and collaborative problem-solving on complex technical topics. Maintenance, Component, and Service Recommendations (25%) Product Improvement Feedback: Analyze technical issues reported by customers and field teams to recommend product modifications, component redesigns, or maintenance procedure updates to Engineering and Quality teams. Service Bulletins/ Incident Report & Documentation: : Collaborate with technical publications teams to create, review, and validate Service Bulletins, technical manuals, and troubleshooting guides based on field findings. Continuous Improvement: Make recommendations for technical changes to improve operations, safety, and operating costs. Maintenance Advisory: Provide guidance on scheduled and unscheduled maintenance, component replacement intervals, and service procedure compliance to optimize system reliability and availability. Availability: Perform standby duty after hours, on weekends, and during holidays to respond to urgent customer needs. Field Support, Integration, and Demonstration (25%) On-Site & Deployment Support: Deploy to customer sites or operational fields as required to assist with system integration, acceptance testing, complex troubleshooting, and initial operational setup. Customer & Operator Training: Conduct technical briefings and practical training sessions for customer maintenance personnel and UAS operators on proper system handling, maintenance procedures, and safety practices. Field Data Collection: Gather operational data, environmental impact notes, and field usage metrics to support ongoing reliability engineering and continuous product improvement. Your Boarding Pass: (Required for consideration) Must have an Associate Degree in aircraft engineering, business administration, or related field and/or equivalent work experience (2 years) Five (5) or more years’ experience in Aerospace, UAS, Software or Hardware industry Evaluating and interpreting contracts, data deliverables, and procedures. Working with cross-functional teams and customers in a fast-paced environment. Ability to perform and present technical and metric oriented data in a clear and concise format. Operational knowledge of aeronautics/aviation industry Project management basics Fundamental understanding of mechanics and electronics Basic knowledge of Information Technology (IT) systems Travel Required: 50% Domestic and International Citizenship: Must be a US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license) Physical Requirements: Onsite or remote: Onsite 50% in Bingen, Washington/Travel 50% Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily. Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily. Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily. Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily. Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily. Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily. Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. Occasionally. Sitting: able to sit for long periods of time in meetings, working on the computer. Daily. Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. Occasionally. Standing: able to stand for discussions in offices or on the production floor. Daily. Travel: able to travel independently and at short notice. Frequently. Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Daily. Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/e