Clinical Specialist, Enabling Technologies - Charleston, SC

Job description

We anticipate the application window for this opening will close on - 28 Aug 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the LifeWe are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. Across our global Neuroscience organization, we advance care for some of medicine’s most complex neurological and spinal conditions. By combining innovative technology, data-driven insights, and deep clinical expertise, we partner with physicians and health systems to improve how patients are treated and supported throughout their care journey. Our Cranial & Spinal Technologies (CST) Operating Unit develops and delivers an integrated ecosystem of spinal implants, navigation and robotic guidance systems, advanced imaging, and data-driven planning tools for complex spine and cranial procedures. Platforms such as AiBLE™ connect these technologies to enhance surgical precision, streamline workflows, and support improved patient outcomes across the globe. Check us out on LinkedIn: Medtronic CST At Medtronic, the Clinical Specialist, Enabling Technologies provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic NeuroSurgery/Navigation/Robotic Assisted Surgery products and services. Must perform all duties within the Quality System and BCS requirements. This is a field based role. We are seeking a committed professional, required to reside within the territory and drive to multiple accounts throughout the region, to join our winning team. A valid driver's license is essential for this role, which also includes travel outside the territory, presenting opportunities for broader engagement. Responsibilities may include the following and other duties may be assigned: Technical Support • Coordinate, support, and collaborate with other Enabling Technologies team members for on-site installations with our customers • Represents Medtronic during technology-enabled procedures to provide technical assistance. • Maintain system hardware and software to maximize system performance. • Installs software and hardware upgrades. • Performs system preventative maintenance. • Provides telephone clinical support to customers. • Uses UNIX/LINUX commands to modify operating files. • Fulfills Software and Service Contract obligations. Customer Support • Acts as the primary Medtronic customer liaison for repair and technical support issues. • Provides timely information to the district team regarding customer concerns, issues and market opportunities. • Provide service to customers per their individual needs. • Maintains familiarity with status of calls and issues at customer sites. • Reports necessary complaints and partners with Clinical Manager to ensure full resolution • Files weekly site visit and customer contact reports for service improvement purposes Educational Support • Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled procedures. • Provides a clinical resource for surgeons, clinicians and others being trained. • Updates customers on tips, shortcuts and suggestions, as appropriate. • Participates in in-house sponsored customer training at designated sites for both internal and external partners • Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer). • Continually train members of the Enabling Technologies Clinical Support team to increase their knowledge of the latest technology-enabled procedures. Sales Support • Work and collaborate with Spinal Sales and NeuroSurgery Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures • Attend and participate in sales meetings, training programs, conventions, and trade shows as directed. • Submit reports and provide information as directed. • Cooperate with all personnel on the execution of Company programs. • Supports more complex, new image-guided products and applications to physicians and hospital staff. • Works as a team member with the Enabling Technologies Region Manager and Clinical Manager to prioritize customer technical support and service expectation goals. • Provide input on new product development based on in-field experience. • Responsible for documentation at new or existing installations Miscellaneous • Adhere to company policies and conduct all business in an ethical manner We are committed to building a workforce that brings together a broad range of perspectives and experiences at every level. This approach fuels innovation and helps us remain an industry leader—that’s why we focus on attracting and developing employees who are patient-centric, passionate, and deeply connected to the needs of the patients we serve. To learn more about Inclusion & Diversity at Medtronic, click here. Qualifications Must Have: Minimum Requirements To be considered for this role, please ensure the minimum requirements are evident in your applicant profile. High School Diploma or GED with a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience; or Associate Degree with a minimum of 4 years of clinical, medical sales or medical imaging/navigation/robotics experience; or A Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience Nice to Have: PreferencesRT and/or MRI certification Prior experience with Image Guided Systems Prior experience with MRI Operating room experience Preference will be given to local qualified candidates and candidates with Medtronic experience Additional Job Requirements:While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear and reach with hands and arms. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. Specific vision abilities required by this job include normal vision. **Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application. #LI-MDT For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mob