IT Client Services Lead

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cepheid, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world’s most complex health challenges. Together, we bring MORE change to the world. Learn about the Danaher Business System which makes everything possible. The IT Client Services Lead is responsible for delivering reliable site IT support for the Solna office while acting as a senior technical resource for local users, regional IT colleagues, and cross-functional business stakeholders. This role uses in-depth client services and infrastructure knowledge to resolve complex issues, improve local IT service performance, and support consistent adoption of global IT standards across the site. This is an individual contributor Professional P3 role. The role may provide informal guidance to colleagues and may lead small site or service improvement projects, but it does not carry people-management accountability. This position reports to the IT Director, Client Services (EMEA/APAC) and is part of the IT EMEA/APAC Site Support and Applications, located in Solna, Sweden and will be an on-site role. In this role, you will have the opportunity to: Partner in IT Client Services Leadership for the Solna manufacturing site and serve as a key contributor across EMEA and APAC, ensuring secure, reliable, and scalable workplace technology services that support business operations, manufacturing continuity, and an exceptional end-user experience. Drive cross-functional and cross-regional collaboration across EMEA and APAC, coordinating global IT teams, vendors, cybersecurity, infrastructure, application owners, and manufacturing stakeholders to successfully deliver technology initiatives, standardization efforts, and service improvements. Lead technology lifecycle management for manufacturing and workplace environments, including endpoint strategy, asset management, refresh planning, capacity management, and business continuity preparedness to minimize operational risk and disruption Lead through influence, expertise, developing technical capability across the Client Services organization, promoting best practices, and serving as a trusted escalation point for complex technical and operational challenges Provide technical leadership across end-user computing, industrial endpoint technologies, collaboration platforms, AV systems, telecom, support cloud services, and manufacturing-adjacent technologies, ensuring high availability and rapid resolution of complex issues impacting business-critical operations. The essential requirements of the job include Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field with 5+ years of related IT client services, site support, infrastructure, or end-user technology experience; or Master’s degree in a related field with 3+ years of related experience; or equivalent combination of education and experience. In-depth practical experience supporting corporate end-user technology environments, including Windows endpoints, Microsoft productivity tools, mobile devices, printers, meeting room/audio-visual equipment, asset lifecycle, and enterprise support processes. Working knowledge of related infrastructure and service areas such as LAN/WAN/Wi-Fi, cloud-enabled workplace services, identity/access processes, endpoint management, cybersecurity controls, telecom, and vendor/provider coordination. Proven ability to solve complex or recurring technical and service problems independently, using judgment based on multiple sources of information, established standards, business impact, and appropriate escalation paths. Strong stakeholder communication, prioritization, and service management skills, with the ability to explain technical information clearly to non-technical audiences, manage multiple priorities, document work effectively, and build consensus across local and regional teams. . Travel, Motor Vehicle Record & Physical/Environment Requirements: Traveling might be required 10%. It would be a plus if you also possess previous experience in: ITIL, Microsoft, networking, endpoint management, cloud, or cybersecurity certifications or equivalent practical training. Help Desk or site support coordination activities in a regulated, manufacturing, diagnostics, life sciences, healthcare, or corporate environment. Using service management, asset management, knowledge management, or continuous improvement practices to improve user experience and operational performance Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.