Client Technical Support

Job description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Technical Support About your role: As a successful Client Support Specialist, you will resolve complex application and configuration issues for Premier clients by investigating production support cases and driving them through resolution. You will work across support and partner teams to troubleshoot issues, document root cause analysis, and maintain clear client communication. Your work helps deliver reliable system performance and a consistent client experience. What you'll do: Respond to, investigate, and resolve production application issues by following documented procedures and established support workflows Analyze product configurations and system settings to identify issues and improve application performance or functionality Escalate issues to the appropriate support or technical teams when needed to meet service level targets for quality and timeliness Document support cases, troubleshooting steps, resolutions, and root cause findings for operational reporting and knowledge sharing Prioritize case volume based on client impact and urgency while maintaining clear communication and managing client expectations Collaborate with internal teams to address recurring issues and support continuous improvement in service delivery Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: 4+ years of experience in client support, technical support, or production application support within a business or technology environment 4+ years of experience troubleshooting application issues, configuration issues, or system-related incidents using documented support processes Experience documenting issue resolution, root cause analysis, and case activity for operational reporting and service tracking Experience working assigned schedules, including on-call support during non-standard and overnight hours on a rotational basis Bachelor's degree or higher in Information Technology, Computer Science, Business, or a related field or equivalent combination of education, related experience and/or military experience Experience that would be great to have: Experience supporting clients in a bank, credit union, or other financial institution Experience working with Premier or similar financial services platforms Experience analyzing configuration settings to improve product performance or functionality Experience supporting production issues in a case management or ticketing environment How you'll work: This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. This role requires use of a computer and audio equipment. You will work an assigned schedule that requires being on-call during non-standard and/or overnight hours on a rotational basis. Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Benefits at Fiserv: Fuel Your Life program to support your physical, financial, social, and emotional well-being. Paid holidays and generous time away policies. No-cost mental health support through Employee Assistance Programs. Living Proof program to recognize your peers’ extra effort with points redeemable for rewards. Eight Employee Resource Groups to foster a collaborative culture and expand your network. Unparalleled professional growth with training, development, and internal mobility opportunities. Medical, dental, vision, life, and disability insurance options available from day one. Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan. Tuition assistance and reimbursement program. Paid parental and military leave. This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.