Senior Manager, WAN Provisioning and Expense Management

Job description

ROLE SUMMARY All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged and have the ability to impact health and lives of millions of people. Digital is at the core of how Pfizer delivers Breakthroughs that Change Patient’s Lives. Advanced technologies that accelerate research, development, manufacturing, and patient access to therapies are all made possible by the infrastructures that enable our Digital landscape. The CISO, Infrastructure and Cloud Services organization delivers excellence in the pursuit of those breakthroughs through industry-leading infrastructure operations performance. We strive to revolutionize service dependability by applying advanced analytics to drive predictive detection and interventions. We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizer’s business processes and patient outcomes. The senior manager will perform day to day support functions related to Pfizer’s WAN, Internet and Cloud DMZs. They are responsible for coordinating activities to support the WAN/DMZ Service Owners, support change activity which is associated with business (GWS & ACD), Digital or internal CISO driven changes. Specific duties include administrative and talent management for WAN/DMZ Network Engineers, management of escalation support for Network Operations, interfacing with business liaisons to ensure stability of our network services in collaboration with Service Owners, communicate & coordinate change activities. The position will focus on WAN, DMZ and Cloud engineering which will also encompass working with application support teams, Global information security and monitoring/automation teams. This role requires basic understanding of network engineering and management skills with the ability to communicate complex issues with senior leaders. ROLE RESPONSIBILITIES Candidate will be required to provide network subject matter expertise (SME) for WAN, DMZ and Cloud Technologies Own Global WAN and Telecom Service Delivery Manage the provisioning, modification, renewal, and decommissioning of enterprise WAN, Internet, MPLS, SD-WAN, cloud connectivity, and telecom services worldwide. Ensure connectivity requirements for sites, datacenters, cloud platforms, and business initiatives are delivered on time. Manage Global Telecom Expenses and Financial Governance Oversee telecom billing, invoice processing, chargebacks, expense forecasting, budgeting, vendor billing compliance, and cost transparency. Maintain relationships with TEM providers and ensure carrier invoices are processed correctly and allocated to the appropriate cost centers. Lead Carrier and Service Provider Relationships Serve as the primary escalation and governance point for telecom providers such as AT&T, Verizon, Lumen, Equinix, Megaport, WWT, and other network service partners. Negotiate service changes, resolve billing disputes, coordinate installations, and drive operational performance. Drive Network Modernization and Strategic Infrastructure Programs Lead initiatives involving SD-WAN, cloud networking, datacenter connectivity, network resiliency, remote-worker connectivity, Teams optimization, and cloud interconnect services. Develop business cases and implementation strategies for next-generation network services. Provide Technical Governance for Enterprise Networking Act as a senior subject matter expert for WAN architectures, cloud connectivity, carrier services, network capacity planning, telecom provisioning standards, router lifecycle management, and related infrastructure decisions. Support vulnerability remediation and network hardware refresh programs. Manage Telecom Inventory, Reporting, and Data Quality Maintain visibility into global circuits, contracts, service inventories, carrier assets, and telecom spend. Develop and utilize dashboards, reporting tools, and analytics to support budgeting, forecasting, audits, and operational decision-making. Coordinate Cross-Functional Infrastructure Projects Partner with Cloud, Security, Digital Workplace, Datacenter, Manufacturing, Site Services, Procurement, Finance, and external vendors to ensure network requirements are understood and delivered. Providetelecom guidance for new sites, upgrades, relocations, acquisitions, and business transformation efforts. Lead Escalations, Risk Management, and Operational Support Resolve critical network, provisioning, billing, and carrier issues that impact business operations. Evaluate network readiness, capacity, resiliency, and service risks while providing executive-level guidance and recommendations. WAN-DMZ Engineering Technical: Coordinate network failover testing with Digital site leads at critical facilities within the region. Coordinate complex routing changes (internal and external) as well as security modifications to align to standards. Coordinate and support telco bandwidth upgrades Perform capacity and optimization analysis with NetOps for sites that are experiencing connectivity challenges. Identify opportunities for automation to remove toil and optimize operations Identify continual service improvement opportunities and assist with implementing associated changes. BASIC QUALIFICATIONS Bachelor’s Degree in computer science, information systems, cybersecurity or engineering 6+ years’ experience working in a business/corporate environment working in a network capacity Demonstrated experience managing resources to effect change within the environment, colleagues, contractors, or MSP resources to affect change in the environment Demonstrated experience with basic IP routing and protocols in a large IP network Demonstrated experience in provisioning of MPLS networks and services Demonstrated understanding in secure SD-WAN design and operations. Demonstrated understanding in network automation and scripting Solid understanding of IP protocols/service/functionality (DNS, VPN/Tunnels, VLANs, NAT, Firewalls, LACP, 802.1Q trunking, VRRP), Knowledge of Layer-2 network technologies including Ethernet WAN, Knowledge of IP related protocols such as OSPF, EIGRP, BGP-4, OMP, and MPLS Proven coordination ability to troubleshoot/debug issues, determine causes, and drive resolution. Understanding of SD-WAN Cloud design and components Understand the implementation and operation of SD-WAN equipment. Excellent oral and written communication skills Demonstrated ability to work in an agile work environment possessing qualities such as a collaborative mindset, adaptability to change, and a proactive problem-solving approach. PREFERRED QUALIFICATIONS Master’s degree in related technical field or business Industry certifications – CCNP or higher Must possess skills necessary to understand IP network and security components Ability to understand High Level Designs (HLDs) engineering documents associated with the deployment, integration, or decommissioning of Pfizer Network equipment; Manage DMZ associated processes and maintain up-to-date and accurate procedural documentation through collaboration with other engineering teams. A working knowledge of ITIL framework Willingness to contribute fresh and innovative ideas High technical aptitude; quickly learns new skills Change agile; must take action on projects quickly Team oriented Excellent oral and written communication skills Excellent analytic and problem-solving skills Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact. NON-STANDARD WORK SCHED