Customer Experience Specialist

Job description

Seniority Level: Launch Your International Career with Us Are you looking for a new opportunity? If you're fluent in English and enjoy solving problems, collaborating with people, and learning new skills, we'd love to hear from you. This is a unique opportunity to join us during an exciting period of growth and transformation as we expand our UK & Ireland customer support capabilities in Prague. As part of this journey, you'll help shape new ways of working, contribute to building a high-performing team, and play a key role in delivering excellent customer experiences. We're looking for people who are energized by change, comfortable navigating evolving priorities, and motivated by making an impact in a dynamic environment. As you grow, you'll have opportunities to develop into subject matter expert or leadership roles based on your performance, impact, and career aspirations. You'll work alongside experienced colleagues, collaborate with international teams, and build valuable business, analytical, and communication skills that will accelerate your career. What You'll Do As a Customer Experience Specialist, you'll help deliver an outstanding experience for our customers by: Supporting customers across the UK & Ireland through multiple communication channels, ensuring professional and timely resolution of inquiries throughout the whole order-to-delivery process. Managing and resolving customer issues by coordinating with cross-functional teams, including Logistics, Sales, Credit Management, Marketing, and Operations. Build strong relationships with customers and internal stakeholders while ensuring effective follow-up and issue resolution. Analyze customer data and trends to identify opportunities for enhancing customer experience, business performance, and operational efficiency. Contribute to process improvements, automation initiatives, and the successful transition and stabilization of new activities within the Prague operation. Who We're Looking For Customer-focused professionals with strong communication and relationship-building skills. Well-organized, detail-oriented, and capable of managing multiple priorities effectively. Proactive and eager to learn, with a continuous improvement mindset. Adaptable and resilient, able to thrive in a fast-paced, multicultural environment. Collaborative team player who takes ownership and contributes to shared success. Solution-oriented with the ability to remain calm under pressure and resolve challenges effectively Skills & Qualifications Required Fluent English (spoken and written) Knowledge of Microsoft Office Suite SAP & Salesforce knowledge or similar is an advantage What's in it for you: Competitive parental leave and pension contributions (2,5%) 25 days of holidays per year Employee benefits to help your physical and mental health and overall well-being A beer allowance to enjoy our brands Meal vouchers Local Bonus 26 weeks paid leave for primary caregivers Build your career with us We recruit for mindset, ambition, cultural fit, and growth opportunities.​ ​ UNIQUE CULTURE ​ We are proud to be part of something bigger than ourselves and are passionate about building upon our company’s long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.​ BRANDS EVERYONE LOVES ​ We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites. ​ GROWTH OPPORTUNITIES ​ Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.​