Parts and Services Sales Representative (PSSR)

Job description

Sandvik Mining in Elko, NV Parts and Services Sales Representative (PSSR) Are you a driven self-starter with a continuous desire to learn and grow? You know the ins and outs of underground mining and you know your market. Have both a Sales oriented focus with the technical insight and the ability to perceive what your customer need, you are a confident and enthusiastic salesperson, and take a consultative approach to develop and implement customer solutions. You are a team player, live and promote a culture of safety, and you thrive under pressure. Come explore the great Parts and Services Sales Representative opportunity with Sandvik Mining! Sandvik Mining is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling. JOB PURPOSE The purpose of this role is to represent the company at the customer’s site by understanding customer needs and supporting solution‑oriented service offerings that deliver value to the customer. The role supports maintenance planning, coordination, and execution; manages parts planning and tracking; supports accurate invoicing capture; and collaborates closely with the sales team, service manager, and workshop to ensure customer requirements are met through effective, safe, and commercially aligned solutions. MAIN RESPONSIBILITIES Represent Sandvik at the customer’s site as the primary on‑site interface, maintaining a strong customer focus and supporting solution‑based service delivery to meet customer operational and business needs. (75% of time - travel to customer site via vehicle or air.) Support maintenance planning, coordination, and execution activities by working closely with the customer, service manager, and workshop to ensure work is planned, resourced, and executed safely and efficiently. Assist with parts planning, forecasting, and tracking to ensure required components are identified, ordered, delivered, and available to support maintenance and service execution. Capture, validate, and track maintenance and service‑related information required to support accurate and timely invoicing in accordance with contract and customer requirements. Collaborate closely with the sales team to identify customer needs, support solution selling opportunities, and ensure service offerings align with customer objectives and Sandvik capabilities. Interface with internal stakeholders, including sales, service management, planning, and workshop teams, to support cross‑functional execution and ensure alignment across site and branch operations. Monitor progress of planned maintenance and service activities, identify potential issues or deviations, and communicate proactively with customers and internal teams to support timely resolution. Ensure required documentation, records, and reporting related to maintenance; PSSR activities, parts usage, and invoicing are completed, accurate, and maintained in accordance with company procedures. Promote safe work practices and compliance with company, customer, and regulatory requirements while supporting efficient and commercially aligned service delivery. EXPERIENCE WE LOOK FOR Demonstrated experience in parts and services sales, maintenance support, or technical service roles within OEM mining, heavy equipment, or industrial environments, with a strong understanding of customer operations and aftermarket service delivery. Proven experience representing the company at customer sites, acting as a primary customer interface and supporting solution‑oriented service offerings aligned with customer needs and business objectives. Experience supporting maintenance planning and execution, including coordination with service management, workshop teams, and customers to ensure effective and timely service delivery. Working knowledge of parts planning, forecasting, tracking, and logistics, including coordination to support maintenance and service activities. Experience capturing and supporting commercial and invoicing‑related information, ensuring accuracy and alignment with contract, service, and customer requirements. Demonstrated ability to collaborate cross‑functionally with sales, service managers, planners, and workshop personnel to deliver integrated Parts & Services solutions. Experience promoting safe work practices and working in accordance with company, customer, and regulatory requirements while operating at customer sites. MINIMUM QUALIFICATIONS: EDUCATION Technical diploma, associate degree, or equivalent experience (2 years minimum) in a mechanical, maintenance, industrial, or mining‑related discipline is preferred, or equivalent combination of education and relevant field experience. Ongoing development through product, service, and sales process training aligned with Parts & Services Sales Representative (PSSR) requirements and Sandvik operational standards. LICENCES & CERTIFICATES Valid driver’s license with the ability to travel to and work at customer sites, as required for on‑site customer representation. Customer‑ and site‑specific safety inductions and authorizations, including mine site access credentials, required to perform work and represent Sandvik at customer locations. Safety training and certifications applicable to site operations, such as hazard awareness, lockout/tagout, working at heights, confined space awareness, and mobile equipment safety, as required by customer or regulatory standards. Willingness to complete regulatory compliance certifications, where applicable (e.g., MSHA Part 46/48 or equivalent regional mining safety certification), based on customer site requirements and jurisdiction. PREFERRED QUALIFICATIONS: Sandvik internal training and authorization, including product, parts, service processes, and commercial systems training required to support Parts & Services solution delivery. First Aid/CPR certification or equivalent emergency response training, where required by customer site or internal safety standards. Regulatory compliance certifications, where applicable (e.g., MSHA Part 46/48 or equivalent regional mining safety certification), based on customer site requirements and jurisdiction. OTHER Ability to work regularly at customer sites, including exposure to active mining or industrial environments, and adapt to site‑specific requirements and operating conditions. Willingness to travel as required to support customer locations, meetings, and service activities within the assigned territory. Strong customer‑facing communication skills, with the ability to understand customer needs, support solution‑based discussions and represent Sandvik in a professional manner. Demonstrated ability to work collaboratively across functions, supporting alignment between sales, service management, planning, and workshop teams. Ability to manage multiple priorities and respond effectively to changing customer or operational requirements. Working knowledge of basic commercial and contract principles, including service scope, parts usage, and invoicing support. Proficiency with company systems and tools used for parts, service, and commercial support (e.g., ERP, CRM, service reporting systems, we use Salesforce), or ability to be trained. Commitment to Sandvik core values, including Customer Focus, Winning Together, and Responsibility, with an emphasis on safety, compliance, and ethical conduct. COMPETENCIES Customer Focus & Solution Selling Demonstrates the ability to understand customer operations and needs, take a consultative approach, and support solution‑based Parts & Services offerings that deliver value and strengthen long‑term customer relationships. Commercial Awareness Understands parts, service, and maintenance offerings, including pricing, parts usage, and invoicing requirements, an