Technical Application Specialist

Job description

JOB DESCRIPTION:Main Responsibilities:* The position serves as the primary contact for clarifying reagent report interpretation and troubleshooting; providing reagent correlation and application; as well as technical education for customers before and after instrument installation. It also provides support to the sales and service team for business growth. The main job responsibility will be: Deliver Customer Operator training in Abbott facilities or on-site Perform new instrument and assay implementations through to Test of Record On-site assay investigation, troubleshooting and operator training and coaching Skills & Experience Required:* Bachelor degree in medical / electrical / mechanical or medical technology is preferred Proven track record in a Diagnostic laboratory or similar position, supported by management and customer references preferred or Graduate entry program. Successful engagement with customers, specifically lab staff. Technical Assay and system expert for product line responsibility Highly developed communication skills and ability to demonstrate empathy and engagement with customers Ability to identify and drive resolution of issues Strong experience in use of analytical tools and software Knowledge of laboratory accreditation requirements is a plus. The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted. JOB FAMILY:Support Services DIVISION:CRLB Core Lab LOCATION:Taiwan > Taipei Hsien : Building H2 ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:Not specified MEDICAL SURVEILLANCE:Not Applicable SIGNIFICANT WORK ACTIVITIES:Not Applicable