Senior Workday Support Analyst

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the LifeThe Senior Workday Analyst serves as a subject matter expert for Workday Recruiting and supports Talent Management and Performance processes across the organization. This role partners closely with Global Talent, HR, HR Operations, and business stakeholders to maintain and optimize Workday configuration, improve process efficiency, and deliver a consistent user experience throughout recruiting, talent, and performance workflows. The position plays a key role in supporting system enhancements, resolving complex issues, ensuring data integrity, and implementing scalable solutions that support global talent acquisition and talent management initiatives.Responsibilities may include the following and other duties may be assigned:Serve as the functional subject matter expert for Workday Recruiting configuration, support, and process optimization. Configure and maintain Workday Recruiting business processes, condition rules, notifications, questionnaires, candidate stages, disposition reasons, approval routing, and related recruiting setup. Support end-to-end recruiting workflows, including requisitions, approvals, job postings, candidate management, interviews, offers, pre-hire activities, and duplicate candidate resolution. Partner with Talent Acquisition, HR, HR Operations, and business stakeholders to gather requirements and implement scalable Workday solutions. Troubleshoot and resolve complex production issues, process failures, and system defects through root cause analysis and sustainable resolution. Triage and resolve ServiceNow cases while providing ongoing production support. Maintain recruiting-related configuration, including offer letter templates, communication templates, application settings, and evergreen requisition setup. Support Workday Talent Management and Performance processes, including review cycles, workflow routing, notifications, talent reviews, calibration activities, and related configuration updates. Assess, test, document, and validate Workday feature releases and configuration changes. Ensure configurations align with governance, compliance, process consistency, and data integrity requirements while identifying opportunities to simplify workflows and improve user experience. Required Knowledge and Experience: Must have Bachelor's degree from a recognized university, Must have overall 8-12 years of Industry experience and minimum 4 years of Human Capital Management (HCM) systems experience, including Recruiting configuration experience; or an advanced degree with a minimum of 2 years of Recruiting application configuration experience. Hands-on experience supporting Workday Recruiting in a complex business environment. Experience configuring and supporting Workday Recruiting business processes and related Recruiting functionality. Experience maintaining recruiting-related configuration, including offer letter templates, notifications, questionnaires, candidate workflows, and related system settings. Experience supporting end-to-end recruiting processes in Workday, including requisitions, interviews, offers, and pre-hire activities. Experience supporting production issue, testing, and change implementation. Preferred: Experience supporting Workday Talent Management and Performance configuration and processes. Experience with HiredScore configuration or support . Workday Pro Certification in Recruiting. Workday Partner Certification in Recruiting. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. ‌ Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).