Sr. Representative, Real Time Management

Job description

Job Title: Sr. Representative, Real Time Management Job Description Essential Functions/Core Responsibilities • Distributes offline activities on IEX. • Inputs intraday corrections and exceptions into systems for agent time off and absences • Monitors inbound volume for unusual activity to ensure staffing needs are met • Recognize abnormal scheduling issues and escalate as necessary • Initiates and coordinates trouble tickets and escalate issues as required • Prepares standard and ad hoc reports for agent availability effectivenessEssential Functions/Core Responsibilities • Distributes offline activities on IEX. • Inputs intraday corrections and exceptions into systems for agent time off and absences • Monitors inbound volume for unusual activity to ensure staffing needs are met • Recognize abnormal scheduling issues and escalate as necessary • Initiates and coordinates trouble tickets and escalate issues as required • Prepares standard and ad hoc reports for agent availability effectiveness Location: EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber Language Requirements: Time Type: Full time