Client Tech Support -Remote

Job description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Tech Support -Remote About your role: As a Client Tech Support - Associate, serve as the central contact providing exceptional service and technical support experiences for Fiserv’s small to enterprise business merchants using Fiserv point of sale (POS) and credit card processing systems. Fiserv point-of-sale (POS) terminals and credit card machines allow businesses to accept the widest variety of payments quickly, easily, and securely. What you'll do: Resolve merchant technical issues in a high-volume support environment by diagnosing hardware, software, web portal, peripheral, and network-related concerns. You will help business merchants set up, update software, and troubleshoot issues. Troubleshoot point-of-sale transactions, payment processing issues, and system errors by reviewing symptoms, configurations, and available diagnostic information. Document support interactions, troubleshooting steps, resolutions, and follow-up actions in ticketing or customer relationship management systems. Partner with internal teams to escalate and track multi-issue cases, provide status updates, and support timely case closure. Contribute to process and knowledge improvements by identifying recurring issues and supporting updates to reference materials and support documentation. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: 2+ years of experience supporting customers in a high-volume, metrics-driven technical support environment involving hardware, software, web applications, or network connectivity. 2+ years of experience troubleshooting technical issues using diagnostic steps, case documentation, and customer communication across multiple support interactions. Experience using ticketing, customer relationship management, remote support, or knowledge management tools to document issues and resolutions. Any combination of educational background, related experience, and/or military experience Experience that would be great to have: Experience troubleshooting point-of-sale systems, payment devices, peripherals, or merchant-facing technology in a support, retail, hospitality, or service environment. Experience troubleshooting payment processing, Europay, Mastercard, and Visa (EMV), or card-present transaction issues. Experience supporting small business merchants with device setup, peripheral pairing, or connectivity troubleshooting. Salary Range $32,080.00 - $46,115.00 These pay ranges apply to employees in Colorado, Hawaii, Illinois, Nevada, Rhode Island, Vermont and Washington. Pay ranges for employees in other states may differ. This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.